Pensions Officer

• Suffolk County Council
• Address: Endeavour House Ipswich Suffolk IP1 2BX hybrid working
• Salary: 29542per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract: Permanent

We believe in the power of potential. At Suffolk County Council we celebrate difference and support everyone to thrive. As a Pensions Officer in the Pensions team youll be encouraged to bring your whole self to work contribute your ideas and grow your career in a place that values you.

Reimagine the possibilities.

• Do you have good customer service skills
• Would you like to work in an incredibly varied challenging and rewarding role
• Do you have a broad working knowledge and understanding of pensions standardsand relevant procedures

Your role and responsibilities

You will assist in the provision of a proactive efficient and effective pensions service while being responsible for creating and maintaining accurate records through to the calculation and payment of benefits in line with the relevant legislation.

• Carrying out a range of pensions administration duties within guidelines including performing calculations and accurate checking of pension records by using procedures legislation policies and technical knowledge.
• Calculating the whole range of individual pension and related entitlements.
• Ensuring the pension service to customers is accurate timely and complies with relevant legislation.
• Providing clear written and verbal information to customers and clients.

You will need

• the ability to work to a high degree of accuracy
• effective and demonstrable communication organisational and time management skills
• to be able to remain calm under pressure and always meet deadlines
• to positively embrace changes to working practices and requirements.

You can view a full list of requirements in theJob and Person Profile (JPP) which you can find in the How to apply section towards the bottom of this advert.

If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Stuart Potter for a casual conversation. You can reach them by calling .

How to apply

Step 1 -Read the Job and Person Profile (Word).

Step 2 -Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. Describe a time when you used legislation procedures or technical guidance to resolve a complex query. What was the outcome
2. Give an example of when you had to manage competing deadlines or a particularly demanding workload. How did you prioritise your work
3. Tell us about a time when you worked collaboratively with colleagues to deliver an accurate and timely service.

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see ourHow to Apply page.

Planning to use Artificial Intelligence (AI) Please ensure your application still reflects your own skills experience and ideas. If used inappropriately your application may not be processed. Please read ourguidance for using AI to understand whats acceptable.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on ourReasonable Adjustment pages.

Closing date:11.30pm 14 October 2026.

Interview date: Week commencing 19 October 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid