Patient Services Administrator

Patient Services Administator

Chester Hospital Administration Fixed Term Full Time

25038 per annum

37.5 hours per week

Nuffield Health is the charity thats building a healthier nation one day at a time. From award-winning hospitals and leisure facilities to community programmes well do whatever it takes to look after the UKs wellbeing. It starts with passion and commitment to quality. It starts with you.

As an Administrator youll bring experience of administration in a complex fast-paced environment demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional courteous sensitive and empathetic approach as well as be an enthusiastic highly motivated and flexible individual.

As a Patient Services Administrator you will;

• Provide accurate pricing information for treatments procedures and consultations.
• Explain available hospital services treatment pathways and payment options to patients.
• Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
• Proactively follow up with patients to support conversion from enquiry to booking.
• Assist patients with booking consultations diagnostic appointments procedures and surgery dates.
• Liaise with consultants and secretaries to obtain procedure codes consultant fees and treatment costs.
• Provide quotations and ensure patients understand all associated charges before proceeding.
• Support patients throughout their private healthcare journey from initial enquiry through to treatment and follow ups.
• Record all patient interactions quotations follow-up activity and outcomes within the relevant systems.
• Maintain accurate records and reporting on enquiry volumes conversions and patient decisions.
• Escalate complex enquiries pricing discrepancies or concerns to the appropriate manager or department.
• Ensure all communications are professional timely and focused on delivering an excellent patient experience.
• Maintain up-to-date knowledge of services packages consultants and payment processes.

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.

Chester The Grosvenor Hospital

The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised. Care delivered the way it should be.

Join Nuffield Health and create the future you want today.

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early for example where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.

It starts with you.