Patient Administrator

Patient Administrator

Thornbury Hospital
37.5 Hours & Permanent
Salary: 24947.00 per year

Thornbury Hospitalin Sheffieldis part of Circle Health Group Britains leading provider of independent healthcare with a nationwidenetwork of hospitals & clinicsperforming more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administrator to join their team of staff in theAdministrationdepartment. We are seeking a highly organised and customer-focused Administrator to join our Reservations team. The successful candidate will join the Reservations team responsible for managing surgical bookings and reservations ensuring a seamless customer experience from initial enquiry through to confirmation. This role requires excellent communication skills attention to detail and the ability to work efficiently in a fast-paced environment.

This is a full -time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.

• Ensure the Circle Health Group best practice process maps are followed to provide an efficient professional and standard service to all patients visitors consultants and staff.

• Ensure All patient queries are dealt with efficiently and professionally.

• To manage all incoming and outgoing mail.

• Approve electronic bookings received via the relevant system and update any booking received via email.

• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients relatives visitors hospital staff and contractors.

• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths English GCSE at grades A to C or equivalent functional skills level 2 evidence

• Proficient in the use of a PC including the use of software and systems

• Basic financial awareness

• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits including:

• 25 days holiday per year bank holidays increasing to 30 days with service

• Private Pension Scheme

• Private Healthcare Scheme for treatment at our hospitals covering pre-existing medical conditions

• Friends & Family Hospital Discounts

• Family Friendly policies including enhanced Maternity Paternity & Adoption pay

• Non-contributory life insurance

• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

• Access to resources tools and services to support your wellbeing

• Employee recognition programmes

• Industry leading training and development opportunities

and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act as we strive to attract candidates with diverse experiences backgrounds identities or expressions skills work stylesand more.

Were passionate about creating an environment where our people can thrive grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless compassionate committed collaborative brave agile tenacious and creative and are at the core of our purpose and culture.

To find out more about the Circle Health Group Philosophy: Experience:

Unclear Seniority