Parts Dealer Support Specialist

Job Title: Parts Dealer Support Specialist

Location: Chiswick Park London W4 5YG Head office Based

Salary: Up to 50000 (depending on experience) bonus tax efficient company car scheme

Full Time and Permanent Monday to Friday 9.00am-5.30pm Office Based

Our client is one of the fastest-growing automotive brands in the UK at the moment bringing innovative products and a fresh customer experience to the UK market.

As their parts business continues to grow they are looking for a capable and detail-oriented Parts Planning & Dealer Support Specialist to join their team based from their head office in Chiswick Park London.

This role is ideal for someone with experience in automotive parts operations inventory planning and dealer support who enjoys working in a fast-paced environment and solving operational issues through effective coordination and communication.

Role Purpose

The Parts Dealer Support Specialist will play a key role in supporting the day-to-day parts business across the UK dealer network. The role focuses on backorder management dealer enquiry handling and internal coordination to help improve parts availability support dealer operations and deliver a high standard of aftersales service.

Key Responsibilities:

Backorder Management

Monitor daily backorder status and maintain clear visibility of open backorder lines.

Follow up with headquarters and relevant suppliers on overdue high-impact or urgent parts supply issues.

Support the prioritisation of critical backorders based on vehicle-off-road cases customer impact workshop demand and business urgency.

Provide regular updates on backorder status expected supply timing risks and recovery actions.

Investigate recurring backorder issues and support improvement actions to reduce ageing and improve supply performance.

Dealer Support

Act as a key contact for dealer parts-related enquiries including order status parts availability backorders system issues and general operational support.

Respond to dealer queries in a timely professional and solution-focused manner. Also track recurring dealer concerns and support continuous improvement in response quality and operational processes

Work closely with internal teams such as service technical warranty finance and other business functions to resolve dealer issues effectively.

Skills and Experience Required:

Previous experience in parts operations inventory planning supply chain or aftersales support within the automotive industry

Good understanding of parts replenishment stock control and order fulfilment processes

Experience in backorder follow-up supply issue coordination or dealer support

Good analytical capability and attention to detail

Proficient in Microsoft Office particularly Excel experience with SAP or other ERP / inventory systems

Able to work independently manage priorities and perform well in a dynamic business environment

Full and valid driving licence

Benefits:

Up to 15% bonus potential

Tax efficient company car scheme

200 a month parking allowance (if driving to work)

7% pension contribution if you contribute 5%

Life Cover

Critical illness cover

25 days holiday bank holidays

To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment on email: or call

Previous experience in parts operations inventory planning supply chain or aftersales support within the automotive industry

Good understanding of parts replenishment stock control and order fulfilment processes

Experience in backorder follow-up supply issue coordination or dealer support

Good analytical capability and attention to detail

Proficient in Microsoft Office particularly Excel experience with SAP or other ERP / inventory systems

Able to work independently manage priorities and perform well in a dynamic business environment

Full and valid driving licence

Up to 15% bonus potential

Tax efficient company car scheme

200 a month parking allowance (if driving to work)

7% pension contribution if you contribute 5%

Life Cover

Critical illness cover

25 days holiday bank holidays