Parts Advisor

Parts Advisor

Heathrow Van
.00 shift allowance
42.5 hours - Mon - Friday. Rotating shifts: 6am-3pm/ 11am-8pm/ 8am-5pm

Your Role

We are looking for an experienced and dedicated Parts Advisor to support our growing team and deliver exceptional service to our valued customers. This is a fantastic opportunity for someone who is passionate about customer care has a strong understanding of parts operations and brings a commercial mindset to maximise stock control and sales. Youll play a key role in ensuring the smooth running of our parts department contributing to both customer satisfaction and business performance. If youre ready to take the next step in your career and be part of a dynamic forward-thinking team wed love to hear from you.

Day to day you will be:

• Greeting parts customers on site making them feel welcome and providing exceptional customer service
• Assisting technicians by looking up parts needed for vehicle repair
• Answering phone calls and assisting walk-ins and wholesale customers with their part needs
• Stock checking warehouse keeping etc
• Tracking and booking in all incoming or outgoing parts for a dealership
• Locating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the road
• Handling parts payment collection and making sure all parts are billed appropriately
• Packaging and shipping parts back to the manufacturer
• Refer to parts manual to identify the right part for the make and model and year of vehicles being serviced
• Autoline/ Kerridge experience

This role will be a great fit for you if:

• You have previous working experience as a Parts Advisor or in a parts position within the automotive industry and have strong parts knowledge.
• Thrives in a fastpaced environment.
• Have exceptional communication skills and love delivering brilliant customer service.
• Retail counter and phone experience desirable.
• You are computer literate and confident using technology.
• Ability to use all appropriate modules of Keyloop/Kerridge.

Benefits for you

• An extra day off for your Birthday
• Overtime opportunities paid at X 1.5 basic hourly rate
• 23 days of annual leave per year PLUS Bank Holidays
• Four times death in service benefit.
• Internal Mentorship programme
• Working for WhatVans Van Dealer of the Year 2026.
• Working for Motor Traders Employer of the Year.
• Working for an official Great Place to Work five years running.
• Working for a workplace which champions women in automotive.
• Awarded Armed Forces Covenant Silver Award (RLS)
• Working with our award-winning team several of our team were recognised at the MT WIMT awards and we won silver at the internal communication and engagement awards for our new starter onboarding process.
• Auto-enrolment pension.
• Self-development journal
• Rygor Group Ranked 101 in SW Business Insiders Top 500 Companies
• Enhanced Maternity and Paternity pay policies and return to work post mat-leave policy.
• Access to our wellness programme and Employee Assistance Programmes including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes including our annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in-house training.
• Long service recognition and annual leave increase after 5 years service.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited
• Branded uniform
• Charities of the Year programme Army Sport sponsors and community engagement initiatives

Our Values & Behaviours

Were looking for incredible team members who share our values and can add to our culture.Values are shared beliefs that guide our decision-making culture is how we function as a group and how we live our values as individuals.

Rewarding
I am grateful. I am courageous. I am curious.

Reliable
I am honest. I am attentive. I am trustworthy.

Respectful
I am inclusive. I am resilient. I am kind.

About Rygor Group
We are an award-winning multi-franchise Dealer Group with branches across England offering extensive coverage for customers throughout the M5 M4 and M42 corridors. Our business has gone from strength to strength in recent years with significant investment in site renovations nationwide and exciting expansions including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024. Our commitment to excellence has earned us multiple industry and network awards and in 2025 we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards meaning that if youre considering a new career with Rygor you can be confident youll receive an award-winning induction and support from day one. Were officially a Great Place to Work (multiple years running) and our company culture truly reflects our core values: Rewarding Reliable and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.

Rygor Group comprises of a diverse collection of UK automotive businesses with a primary focus on trucks vans coaches passenger cars armoured vehicles body repairs and coachbuilding. Through the hard work of our team members we have secured our position as one of the UKs top automotive Groups with a turnover of circa 300m a year.

Rygor Auto consists of three renowned brands: Mercedes-Benz SAIC Maxus and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles and also offer passenger car aftersales at select locations.

Rygor Plant is an official partner of Hyundai Mecalac and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction agriculture rail roadworks aggregates and beyond.

Rygor Service Solutions is our independent fleet workshop division specialising in full management of commercial vehicle fleets within customers premises or totally mobile servicing solutions. We look after some of the UKs largest fleets and are committed to keeping them on the road serving their customers.

Rygor Land Systems supply vehicles and systems for military humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.

Hiring Process

1. We shortlist CVs online so make sure to include information about yourself that makes you stand out.
2. You may received a short screening call with our hiring manager or a member of our people team.
3. Come to site and meet the team have a tour and lets have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
4. If your application is successful well be excited to make you an offer

DBS: Please be advised that successful applicants to Rygor or any of our associated businesses may be subject to satisfactory completion of a DBS check prior to joining the business.

Required Experience:

Unclear Seniority