Partnerships Executive (Everyday Care)
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Job Summary
Team Medical Affairs
Working Pattern - Hybrid 2 days per week in the Vitality Bournemouth or London Office.Full time hours.
Top 3 skills needed for this role:
- Partner Performance & Service Delivery Management
- Data-Driven Performance Analysis & Continuous Improvement
- Stakeholder Relationship & Cross-Functional Collaboration
What this role is all about:
Key Actions
- Support the day-to-day management of Everyday Care partner services
- Monitor partner performance against KPIs SLAs and contractual commitments
- Analyse trends risks and opportunities across service delivery and member experience
- Coordinate the resolution of service issues complaints and operational challenges
- Support continuous improvement initiatives across digital and physical member journeys
- Prepare performance reporting and materials for partner review meetings
- Maintain governance processes records and action tracking
- Build strong relationships with internal stakeholders and external partners
- Support the introduction of new services offers and journey enhancements
- Contribute to service review billing and reconciliation activities where required
What do you need to thrive
- Experience working within partnerships healthcare service delivery or operational environments
- Strong stakeholder management and relationship-building skills
- Ability to analyse performance data and translate insights into actions
- Experience monitoring KPIs SLAs or service performance metrics
- Excellent organisational skills with the ability to manage multiple priorities
- Strong communication skills and confidence working across diverse teams
- A continuous improvement mindset with a focus on member or customer outcomes
- Proficiency in Excel and PowerPoint
- Experience with Power BI Visio Lucidchart or Miro would be advantageous
- Passion for improving healthcare experiences and delivering outstanding member outcomes
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
- Help you to be the healthiest youve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.
Plus you get to join our 1.7 million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if were the right fit for you We cant wait.
At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.
Required Experience:
Exec
About Company
Vitality is a leading UK insurer offering health and life insurance. Get your quote today and unlock discounts and rewards from top brands.
