Partner Support Manager

Salary: Up to 32000 per year

Onecom is the UKs leading business technology provider shaping the way we work connect communicate and operate.

You will join a multi-award-winning company with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen Be Respectful Build Relationships Make it Happen Work Smart Be Amazing.

Onecom Partners a division of the Onecom group is a leading provider of Communication Technology within the telecoms channel industry. Weve assembled an award-winning team of ambitious inspiring and innovative individuals dedicated to delivering exceptional service with integrity and expertise. Our commitment to fostering a market-leading environment allows our team members to thrive and excel.

Were looking for a Partner Support Manager to join our dynamic Onecom Partners team. Reporting to the Head of Partner Operations you will be instrumental in delivering outstanding service to our valued base of prospective and existing Partners.

This is a key role where youll lead a tea of Partner Support Advisors. Youll drive a culture of excellence by leading inspiring and developing the team to exceed performance targets and maintain the highest standards of customer service and product knowledge.

• Leading and developing our Partner Support Advisors through effective coaching and mentoring.

• Acting as a primary escalation point for Partners ensuring prompt resolution for complex orders faults and complaints.

• Driving the continuous improvement of our operational processes to enhance efficiency and the partner experience.

• Managing the day-to-day activities of the support teams to exceed performance targets.

• Supporting the launch and adoption of new product lines by providing hands-on support and expert knowledge.

• Ensuring our partner relationship management system is maintained with the highest level of integrity.

• Responsibility for the team leaders and associated teams covering the support of Onecom Partner products including but not limited too; WLR Connectivity Mobile IP Voice & Inbound

• A background in a B2B environment (e.g. Service Desk Customer SuccessAccount Management).

• Strong leadership and people management experience

• A passion for coaching developing and motivating others

• A commercial and customer-focused mindset

• Excellent communication and relationship-building skills

• The ability to manage performance and drive results

• Strong organisation prioritisation and problem-solving skills

• A calm resilient and adaptable approach in a fast-paced environment

• A positive proactive and solutions-focused attitude

• A commitment to high standards and an exceptional customer experience

• Knowledge of the telecommunications sector

• Experience with Connectivity products

• Knowledge of 3CX

Holidays: 25 days bank holidays and buy/sell options

Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day

Lifestyle: 9% combined pension contribution and 4x salary life assurance

Rewards: Quarterly and annual employee awards discounts on tech

Socials: All-expenses-paid company events

Development: In-House Training Academy

Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. Thats why were committed to creating an environment where everyone feels valued respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds experiences identities and perspectives.