Partner Support Executive

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Motor FinanceTeam where you will be responsible for providing transactional account management support and guidance to our dealer partners at every stage of their journey to build sustainable long lasting relationships.

Working as part of the Partner Support Executiveteamour ideal team member will have previous experience in a customer focused environment with professional communication skills.

RESPONSIBILITIES

• Proactively working with our dealer partners with transactional business and commercial related queries and operational efficiencies (e-mail or telephone)
• Proactively engaging with the sales account management team to optimise the dealer partner experience and commercial performance
• Professionally replying to dealer calls and maintaining strong relationships
• Utilising (CRM) to enrich dealer partner data to aid sales activities
• Working with dealer commission payments and any associated pricing queries
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
• Proactively record any Bwise incidents and Anti Money Laundering failings

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Excellent customer service and relationship management skills
• Workedwithin a structured process
• Excellent IT Skills (MS Word Excel and Outlook)
• The ability to work well as part of a team
• Excellent organisation skills and the ability to self-manage priorities

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Knowledge of regulations relating to Compliance Data Protection Anti Money Laundering Consumer Credit Directive or Consumer Credit Act
• Used a CRM and/or
• An appreciation or understanding of working within a sales process.
• Knowledge of credit risk assessment and retail pricing models
• A sound understanding of the wider Motor Finance market

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

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Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.