Partner Support Advisor

Salary: 26100 per year
Contract: Full Time Permanent
Location: Brockworth Gloucestershire
Team: Onecom Partners

Why Join Us

Onecom is the UKs leading business technology provider shaping the way we work connect communicate and operate. You will join a multi-award-winning company with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen Be Respectful Build Relationships Make it Happen Work Smart Be Amazing.

About the role

As a Partner Support Advisor within Onecom Partners you will play a key role in delivering frontline support to our Partner Operations Help Desks. You will work closely with our partners providing outstanding service and technical assistance while helping to ensure the continued success of our partner network.

Youll be the first point of contact for support queries building strong relationships with partners and providing solutions across our communication technology products and services.

What youll be doing

• Building and maintaining strong relationships with partners through regular communication and exceptional service.

• Providing technical support and guidance across Data Connectivity Voice over IP (VoIP) and Mobile Telephony solutions.

• Managing partner enquiries and resolving issues efficiently.

• Delivering outstanding customer experiences through email and telephone communication.

• Collaborating with internal teams to ensure partner needs are met and issues are resolved promptly.

What were looking for

• Excellent communication skills both written and verbal.

• A proactive attitude with a willingness to learn and develop.

• Strong problem-solving abilities.

• Good computer literacy and confidence using technology.

• A customer-focused approach with the ability to build rapport and trust.

Our dream candidate will also have

• Previous experience in a customer support helpdesk or service environment.

• An interest in telecommunications or technology.

• Technical aptitude or experience supporting connectivity telephony or communication solutions.

• Experience working with partners resellers or business customers.

Perks for our people
Holidays: 25 days bank holidays and buy/sell options
Other Leave: Birthday day off 12 paid hours for flexible use Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support Calm App discounted gym membership free breakfast & fresh fruit eye-care vouchers financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. Thats why were committed to creating an environment where everyone feels valued respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds experiences identities and perspectives.