Partner Relationship Manager Europe

Location Guildford

Job type Full-Time

Hours of work Monday to Friday 8.30am 5.30pm (40 hours per week)

Contract type Permanent

Hybrid working Two days office three days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 12 July 2026

K2 Group is an independentand internationalprovider of mobility Group includes six K2 brands eachwithits own service speciality:

• K2 Relocate relocation services
• K2 Bespoke VIP relocation services
• K2 X Border immigration services
• K2Indxadvisoryand assignment management services
• K2AlphaTech inhouse technology team
• TwelveDegrees- inhouse stakeholder communication agency

Each K2 brand shares K2 Groups mission: to take the burden of mobility away from customers with expertly tailored truly personal solutions. We invest time in really getting to know each client and every assignee thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors our origins in HHG/move management and HR allowed us to take a consultative client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes providing a fully managed service through a network of accredited partners. As our reputation grew clients sought our expertise beyond shipping leading to the expansion to destination services in 2008. To support this growth we expanded our global presence establishing operations in France Sweden Singapore Australia South Africa the USA the UAE Brazil Romania and most recently China - in Q4 2024.

Over close to 25 years K2 has grown significantly developing a suite of service offerings. We wanted to give each of these offerings its own identity so in 2026 we chose to rebrand transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values contributes to K2s world-class NPS of 82 and its Great Place To Work accreditation and is driven by the same unwavering commitment to human-centric service delivery. However each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this we have made multiple sustainability commitments including establishing a partnership with EcoVadis a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us our employees are our family. Their wellbeing and their professional development is a top priority as evidenced by our Great Place To Work certification; by the range of initiatives ( working charity days active social calendar) and opportunities (training secondments international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic our five-year business strategy which defines the way in which we will grow until 2027.

We are looking for a Partner Relationship Manager - Europe based in Guildford UK reporting to our Partner Relationship Lead - Europe

The Role

To support the Partner Relationship Lead and Head of Partner Relationships in the day-to-day oversight and development of our global partner network. This incorporates the partner life-cycle from identification to onboarding ongoing management and development to deliver growth without compromise optimised margins and the achievement of our sustainability goals. This includes collaboration with key internal stakeholders including Commercial Client Services Account Management Business Development and Finance to drive service quality identify process efficiencies and deliver cost-effective service solutions to the business.

Main duties and responsibilities

• Manage maintain and develop relationships with our partners identifying new providers negotiating contracts monitoring performance to ensure adherence to defined K2 quality cost and delivery standards.
• Monitor and analyse supply chain performance metrics identify areas for improvement and implement corrective actions to enhance operational effectiveness.
• Work closely with the Commercial team and cross-departmental stakeholders to drive process improvements cost containment and reduction initiatives and supply chain optimization projects including new / evolving service lines and locations.
• Stay updated on industry and market trends service / technological advancements and best practices in supply chain management to continuously improve our processes and operations.
• Track evaluate and support the development of the sustainability of our partner network.
• Uphold K2s compliance GDPR and ISO principles and obligations as they relate to our partner network.
• Update and record information as per the needs of the role on internal / external databases spreadsheets and other documentation.
• Any other duty as directed by management as per the needs of the business or role.
• Alert management of any escalations complaints or concerns in a timely manner and professionally to maintain good customer relationships and ensure repeat business.

Experience: Skills / Abilities & Knowledge all essential

• The ability to build develop and maintain good working relationships at all levels.
• Commercial awareness and effective negotiation skills with demonstrable experience delivering against long-term business goals.
• Self-confident and motivated with excellent interpersonal skills with the ability to work on own initiative and as a part of the team.
• Ability to provide excellent customer service in a timely manner.
• Ability to organise and prioritise work workload.
• Effectively gauging situations demonstrating firm but fair approach to influence others both externally and internally.
• Ability to present to key stakeholders and various audiences.
• Ability to provide colleagues with coaching training and feedback to improve performance.
• The ability to build develop and maintain good working relationships at all levels and adapt communication style to relevant audience.
• The ability to handle complaints and difficult situations in a patient calm and empathetic and effective way.
• Ability to know when to alert management of any escalations complaints or concerns.
• Ability to consistently meet KPIs and individual objectives and that of the team.
• Strong IT and advanced excel skills.
• Possess strong operational and industry knowledge ideally including Supply Chain Management practices / processes.

Accountability

• For Office & Personal H&S
• Complying to GDPR & ISO
• Complying to relevant legislation

Rewards & benefits

• Highly competitive salary.
• Electric car scheme after probation
• Company Kinetic Benefit scheme after 12 months of service
• Mentorship programme
• Part of a Great Place To Work accredited company
• Amazing office environment
• Cutting edge technology provided

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work. All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.

Reasonable Adjustments:
Please contact the HR team at if you need reasonable adjustments to participate in the recruitment process.

At the beginning of 2025 K2 was recertified globally as a Great Place To Work.

Great Place To Work is the global authority on workplace culture. To obtain the Great Place To Work accreditation a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose can contribute new ideas and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work certification companies are scored within areas including trust values and leadership. K2s Trust Index score is 90% our Values score is 88% and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures inspires and challenges our people giving them everything they need to perform at the highest level. The result A passionate team perfectly positioned to deliver an exceptional customer experience.

We look forward to hearing from you.

Required Experience:

Manager