Partner Program Operations Manager

PARTNER PROGRAM OPERATIONS MANAGER

AvePoint is the unifying Trust Layer for AI. AvePoint enables more than 28000 organizations and 6000 channel partners to protect secure and govern their entire AI estate across data infrastructure AI and agents for Microsoft Google Salesforce and other leading cloud environments so that enterprises can deploy AI with confidence and scale innovation without scaling risk. To learn more visit .

Role Summary

We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems processes and data.

This role acts as the operational backbone of the partner ecosystem ensuring that program design is translated into scalable efficient and auditable execution within the Partner Portal (PRM) CRM and integrated platforms. You partner closely with program leadership CRM administration product teams and external vendors to drive system integrity process consistency and operational excellence.

This is an experienced individual contributor role. You serve as the primary expert for partner systems workflows and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it.

What This Role Is vs. Is Not

Core Responsibilities

Partner Portal & PRM Operations (40% of Role)

You own the day-to-day operation governance and evolution of the Partner Portal and PRM.

• Own daily operation and governance of the Partner Portal: lifecycle user experience and audit readiness

• Coordinate and own the release ofnew contenton the Partner Portal

• Support Partner Program changes through clear operational guidance

• Act as the go-to expert for anything related to the Partner Portal or PRM

• Serve as Project Manager on all initiatives around the Partner Program and related systems

Data Integrity & Systems Governance (25% of Role)

• Ensure data integrity between CRM and PRM including field mapping accuracy and active ownership

• Enforce governance rules on field values

• Run large-scale data hygiene activities and operational clean-ups

• Partner with CRM admins on structural changes and data consistency

• Manage operational aspects of integrations

Workflow Configuration & Technical Translation (20% of Role)

• Translate business requirements into technical descriptions and workflow designs that account for system configurations and dependencies serving as the basis for developers

• Configure test andmaintainworkflows

• Identifyand resolve workflow failures or inconsistencies

• Operationalize global incentives into system workflows and processes ensuring consistent execution

• Coordinate with internal stakeholders and vendors

Enablement Communication & Reporting (15% of Role)

• Prepare run and support enablement sessions and content

• Prepare and execute communication for system changes internally and externally

• Build andmaintainprocess documentation aligned with actual system behavior

• Support forecasting and prepare program performance reporting

Primary KPIs

Secondary KPIs

Required Skillset:

• Minimum 5 years of experience in operational or project management roles

• Hands-on experience with PRM CRM or similar system-driven environments

• Strong ability to translate business requirements into workflows and system configurations

• Experience managing data integrity governance and process optimization

• Proven ability to work cross-functionally with technical and non-technical stakeholders including vendors on a global level

• Strong problem-solving skills with attention to detail and ability to troubleshoot system and process issues

• Effective communication skills including experience delivering enablement and creating operational documentation