Part Time Bartender Booking Office St. Pancras London Autograph Collection

POSITION SUMMARY

As a Bartender at St Pancras you are responsible for delivering a five star beverage service. Our guests visit us with expectations attentive yet relaxed service where your personality and professionalism are delivered in equal measures. The reality of your role and the responsibility you hold is that you can either make or break a guest experience depending on the service you provide. Product knowledge menu knowledge and the right amount experience are absolutely essential for you to be successful in your role. Were in the business of going above and beyond to create memorable moments for our guests and your role is key in executing this with every guest interaction

Extraordinary Operations
Every order taken recommendation made beverage pairing
suggested reflects your knowledge experience and
ultimately your own reputation as an Bartending
professional.
Every guest interaction should be personalised and specialyou can make this happen by taking ownership of each guest
interaction listening for cues and following up on cues to
deliver a memorable experience.
If the guest asks for something the phrase thats not my
job/ thats not in my job description doesnt apply here or in
any department in the hotel.
There is no such thing as no when it comes to a guest
request- do what you need to do to meet request (engage
with other colleagues departments expertise) or at the very
least find alternatives to present back to the guest when all
other options are exhausted.
If youre not feeling happy about something you firstly need
to take ownership to fix it. Try to resolve this yourself and
then if you need to speak to your department leader/HR.
Extraordinary Services
Deliver an extraordinary guest service personalised fun
engaging caring attentive.
Deliver and support the hotel and brands service standards
at every moment including knowledge of the hotel its
history the Navigator and the daily RWAY.
Attend and actively participate in all required training
sessions including shift briefings menu tasting etc. There will
be regular knowledge tests to be sure your knowledge is
where it needs to be in a five star environment.
You are a role model for service and hospitality ensuring
every guest is satisfied and will talk about their experience
for years to come.
You are responsible for operating within Marriott
Internationals policies and procedures and ensuring that you
sign off the relevant declarations should cash key or card
handling become a regular part of your role.

Extraordinary People
Work as a strong and committed team member and
colleague as well as proactively nurturing all relationships.
Remember it is your job and if you are deliberately
unhelpful it means one of your colleagues will have to pick
up the pieces.

Extraordinary Innovation
Proactively contribute ideas and share creative solutions to
make St Pancras the best possible workplace and
destination of choice for our guests.
Proactively problem solves and seeks to provide solutions
along with any identified issues- whilst you may not be able
to fix everything coming with ideas as to how can help to
speed things up!

Human Resources
Support all new team members by sharing knowledge
experiences St Pancras Stories.
Use all available on the job training tools to ensure you are
up to date with the most recent and relevant information.
Participate and support managers and supervisors in the
performance appraisal process providing feedback as
needed and taking ownership for your own performance
and development.
Establish and maintain open collaborative relationships with
ALL team members.

Finance
Whilst you may not be responsible for a multi-million
pound operation you are responsible for its reputation!
You are responsible for operating within Marriott
Internationals policies and procedures and ensuring that
you sign off the relevant declarations should cash key or
card handling become a regular part of your role.

Youll need to know your stuff
Product (food & beverage) menu operational food
hygiene service knowledge is essential
Knowledge of the overall hotel operations is essential for
this role to understand the part you play in the wider
guest experience.
You must be proactive in learning new bar trends skills
beverage items and bringing ideas to the table to
continue drive creativity on the bar.
Our guests must receive a consistent level of service the
first second and fifth time they visit any of our F&B
outlets if you do not keep up to date with changes
within the department you will not be able to
successfully execute this.
Knowledge of Health Safety and Hygiene (sanitation
cleanliness)
L2 Food Hygiene is preferred and you should work
towards achieving this if you dont hold a certification
already
Attendance at Monthly departmental meetings and 1:1s
is essential for you to have the knowledge you need in
your role

Youll be expected to deliver on the
following
Deliver an exceptionally high standard of five star luxury
lifestyle service for every guest interaction.
Attitude grooming standard body language and tone
need to be positive supportive and on brand at all
times.
You are expected to deliver service to your full potential
when you are here.
You are also expected to carry out other duties that may
be required to ensure the overall hotel operation is
properly maintained to provide a total guest experience.
Follow all company policies and procedures
Perform other duties as assigned to meet business needs

Your key measure for the role
Guest Satisfaction Survey Scores
Brand Standard Audit Scores
Your performance against your Goals

You know youre doing a great job
when
You achieve a minimum of a P rating in your annual
performance review
You are being recognised by guests for extraordinary
hospitality and product knowledge
The overall hotel BSA GSS ESS and Trip Advisor goals
are being achieved.