Parking Support Case Officer

Salary: 28153 - 30023

Grade: F

Contract: Permanent

Hours: 37 per week

Location: Scarborough North Yorkshire - Town Hall

We are looking for a highly organised customer-focused Parking Support Case Officer to join our dynamic and supportive team. If you have solid administrative skills and love problem solving we will provide you with all the training you need to succeed.

This is an exciting opportunity to work within a fast-paced office environment. This is a varied role and you must be able to prioritise demanding workloads and work effectively as part of a team to meet deadlines.

As a Parking Support Case Officer you will work within a team providing a wide range of specialist support to the parking service to ensure efficient effective and compliant service delivery in accordance with statutory legislation. This is a varied and rewarding role with a working schedule of Monday to Thursday 8:30am - 5pm and Friday 8:30am - 4:30pm.

The role

As a core part of the parking service team your main duties will be:

Processing and managing penalty charge notices (PCNs) issued in connection with all parking contraventions including data entry and tracking payments to enable the prompt recovery of all sums due in line with the current policy and procedures

Answering all written and telephone enquiries that are made by the public council officers or other professional bodies about technicalities and issues of penalty charge notices drafting professional and high quality written responses

We welcome all applicants who have experience in administration and full training will be provided.

What you will bring

Experience of working in a busy office environment and competence in using MS Word Excel and Outlook

Experience of providing high levels of customer care and working to deadlines

A polite professional phone manner and the ability to write clear empathetic and accurate letters or emails

A methodical approach with excellent organisational skills as you will be working to strict legislative deadlines

An understanding of the importance of data protection (GDPR) Equality and Diversity and Health and Safety requirements of working within a busy office environment

When you join us you are entitled to our outstanding benefits and wellbeing plan as part of your position:

Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service plus public holidays

Generous local government pension scheme

Salary sacrifice employee cash back and discounts schemes

Learning development and career advancement opportunities

Health Assured confidential help and support for your wellbeing

Contact and apply

For an informal discussion regarding the position please contact Christine Oprea via email on

Applying is easy - simply click on apply register your details remove your personal details from your CV and upload

Key Dates:

Closing date: 4 October

Interview Date: w/c 12 October

Venue for Interview: Town Hall Scarborough

Key documents:

Job

Total Rewards Brochure

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each others contributions we therefore welcome applications from individuals of all backgrounds.