Owners Owner Experience Manager OI1

Were looking for a passionate peoplefocused Owner Experience Manager to champion exceptional service and create a thriving engaged owner community on park. If you love building relationships driving improvements and leading teams to deliver their best this role offers an exciting opportunity to make a real an Owner Experience Manager youll own and drive the full endtoend journey for our holiday homeowners - ensuring they feel valued listened to and supported at every stage. Youll lead a dedicated team use insight and feedback to shape improvements and play a key role in strengthening both satisfaction and engagement across the you will be as the voice of our owners ensuring their feedback shapes improvements to service and insight trends and feedback to spot opportunities and proactively address issues before they inspire and develop a high-performing customerfocused colleagues to deliver exceptional service and build strong meaningful relationships with by example creating a culture of care professionalism and continuous all situations professionally sensitively and with a focus on positive schedule and deliver a range of owner engagement events including forums dropins and social closely with park leadership and central support functions to ensure seamless service across all experience managing and developing customerfocused relationshipbuilding skills both internally and commercial awareness and an understanding of how service excellence drives business written and digital communication skills for ownerfacing to work varied days including weekends evenings and bank holidays.A proactive solutions-oriented leader with a passion for service why Parkdean ResortsWell besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:The chance to develop your skills and boost your career across our 65 parks weve got your back when it comes to training!Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to we the right fit for you At Parkdean Resorts every park is a place to start something great; a place where you can develop your skills take on new challenges and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - its understanding the value of every moment. Because its not just what we do its who we are. Join a team that puts heart into every holiday. Be the Heart of the Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process please contact Roisin at