Order Management Specialist

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Order Management Specialist

Location: Milton Keynes - Hybrid

This role follows a nonnegotiable 3day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About Us

At Ingram Micro we shape tomorrow through the technology solutions we deliver today. We are proud to partner with some of the worlds leading technology manufacturers including Apple Cisco Dell HP Aruba Poly IBM Microsoft Dell EMC Kaspersky Adobe Red Hat AWS and Intel. As a global expert in technology and supply chain services Ingram Micro has established integrated relationships with customers enabling them to operate more efficiently and successfully in the markets they serve. We offer opportunities to learn and develop while encouraging people to take ownership of their growth contribute ideas and make things happen. At Ingram Micro ambition curiosity and taking initiative are recognised and supported.

About the Job

The Order Management Specialist plays an important role in helping shape the customer experience by supporting the smooth and accurate processing of orders from confirmation through to delivery. This entrylevel position works closely with sales logistics vendors and customers contributing to the effective management of orders timely resolution of queries and the delivery of consistent service standards. Youll be encouraged to take ownership of your work learn through experience and contribute ideas that support the wider team and business.

This role offers a strong foundation for someone early in their career who is keen to develop skills in operations customer service and the technology distribution industry while being part of an organisation focused on growth ownership and shaping what comes next.

What you can expect to be getting up to as an Order Management Specialist:

• Process and manage customer orders ensuring details are accurate and recorded correctly.
• Track orders from confirmation through to delivery supporting timely fulfilment.
• Work collaboratively with our Sales teams partners and vendors to support the management of valuable and sometimes complex orders.
• Provide firstlevel support for postsales questions and order updates.
• Maintain accurate records and follow internal processes and documentation requirements.
• Support sales and finance teams with basic order billing and dataentry tasks.
• Contribute ideas to improve processes and customer experience.

In order to set you up for success we are looking for the following skills and experience:

• Previous experience in a Customer Service/Administrative/Order Processing environment
• A keen eye for attention to detail and accuracy
• The ability to communicate effectively over the phone via email and face to face
• Good PC skills including Microsoft Office suite specifically Outlook Word and Excel.
• A desire to learn grow and develop.

Whatweoffer:

• AXAHealthInsuranceandDentalPlanOptions-availableforyouandyourfamilythroughasalarysacrificescheme
• RisingholidayallowanceatYear2andYear5
• Birthdaydayoff
• EmployeeReferralBonus-helpusgrowourteamandgetrewardedforintroducinggreattalent.
• Employeediscountsandwellnessperks
• Modernofficeswithbreakoutspacesfreeteaandcoffeeandaprivatewellnessroom
• Developmentopportunitieswithclearcareerprogressionandtraining

We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population we play a vital role in the worldwide IT sales channel bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage our AI-powered digital platform we offer what we believe to be the industrys first business-to- consumer-like experience. We also provide a broad range of technology services including financing specialized marketing and lifecycle management as well as technical pre- and post- sales professional support. Learn more at .

Make an application to join the team!
None of this is achievable without great people with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive basecommission market leading incentives programme and clear career development. You will receive full training on the products you will be specialisinginand you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.

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