Oracle HCM Cloud (Helpdesk) Consultant

Oracle HCM Cloud (Helpdesk) Consultant

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Shape the Future of Employee Service Delivery with Oracle HCM Cloud

Were looking for an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern employee-centric HR service solutions within a secure and complex enterprise environment.

This is an opportunity to play a leading role in the design configuration and delivery of Oracle Fusion Help Desk helping organisations transform how they support and engage their workforce.

Youll work closely with business stakeholders HR teams architects and technical specialists to deliver best-practice Oracle HCM solutions that make a tangible impact on employee experience.

Why This Role

You will:

• Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
• Influence HR service delivery strategies and advise clients on Oracle leading practices.
• Work across the wider Oracle HCM landscape including Core HR and employee lifecycle processes.
• Collaborate with senior stakeholders in complex enterprise-scale environments.
• Join a team that values innovation quality delivery and continuous learning.

What Youll Be Doing

You will:

• Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
• Designing and configuring Help Desk functionality including case management routing queues SLAs escalations and knowledge management.
• Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
• Working closely with integration and technical teams to support seamless end-to-end processes.
• Demonstrating solutions to stakeholders and driving requirements through to implementation.
• Supporting testing defect resolution deployment and transition into support.
• Building trusted client relationships and providing functional leadership throughout delivery.

Qualifications :

What Were Looking For

You will have:

• In-depth hands-on experience implementing Oracle Fusion Help Desk.
• Proven expertise across design configuration testing and deployment.
• Deep understanding of service requests assignment rules SLAs escalations queues and agent functionality.
• Experience delivering Oracle HCM projects through the full project lifecycle.
• Strong workshop facilitation and stakeholder management skills.
• Understanding of Core HR and the wider Oracle HCM ecosystem.
• Excellent communication skills and the ability to translate business requirements into practical solutions.

Desirable Experience

• Oracle Fusion Core HR and wider HCM modules.
• Oracle Integration Cloud (OIC).
• HR shared services or employee service delivery environments.
• UK public sector programmes.
• Oracle Cloud HCM certifications.
• CIPD or service management qualifications.

Interested

If youre an Oracle Fusion Help Desk specialist looking to work on challenging transformation programmes where you can genuinely influence employee experience and HR service delivery wed love to hear from you.

Additional Information :

Why Join Version 1s Oracle Practice 

• Join a global Oracle practice of 700 specialists supported by 500 certified professionals across the Oracle ecosystem. 
• Work on large-scale multi-pillar Oracle Cloud transformation programmes for some of the UKs most recognised organisations. 
• Collaborate with a high-performing market-leading Oracle team renowned for delivering complex enterprise transformation projects. 
• Be part of an organisation that provides end-to-end Oracle services including consulting and advisory implementation integration cloud infrastructure and managed services. 
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable secure and high-performing cloud solutions for enterprise clients. 
• Accelerate your career through our Strength in Balance and leadership development programmes supported by quarterly Pathways career reviews. 
• Benefit from a substantial training and certification budget helping you stay at the forefront of Oracle technologies and industry best practices. 
• Enjoy meaningful recognition through our Annual Excellence Awards Call-Out recognition platform and quarterly profit-share scheme. 
• Influence testing strategy delivery quality and business outcomes across some of the UKs most significant ERP transformation programmes. 
• Work with prestigious clients including organisations such as the Bank of England and Birmingham City Council. 
• Take advantage of our flexible hybrid working model combining remote delivery with occasional client or hub-based collaboration. 
• Access enhanced wellbeing and family support through our maternity paternity and Moments that Matter policies. 
• Be part of a purpose-driven culture with opportunities to contribute to ESG CSR DEI volunteering and community initiatives that create a positive social impact. 

At Version 1 youll combine industry-leading Oracle expertise meaningful career progression and the opportunity to deliver transformational outcomes for some of the worlds most recognised organisations. 

Benefits include: 

• Quarterly performance-related profit share 
• Hybrid / Remote working flexibility 
• Pension private healthcare life assurance cover 
• Certified Great Place to Work for 10 years running 

This is hybrid based with occasional travel to your nearest base office. 

Ashley Billington Head of Talent Acquisition Enterprise Applications (Oracle Cloud - ERP HCM EPM) 

#LI-AB1 

#LI-Hybrid 

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity Inclusion & Belonging Version 1 Careers 

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1 get in touch with us directly! 

Remote Work :

No

Employment Type :

Full-time