Operations Team Leader

Were hiring an Operations Team Leader to lead from the front - delivering quality decisions strong performance and standout customer outcomes.

We are seeking an inspiring operational Team Leader to lead a team within our underwriting function. This role is about developing people using data to improve performance driving operational excellence and delivering outstanding experience for brokers and customers. Whilst knowledge of mortgage underwriting is advantageous were looking first and foremost for an exceptional people leader who can coach influence and drive continuous improvement

Youll manage pipeline flow drive operational efficiency and use data to identify trends risks and improvement opportunities; while working closely with key stakeholders to ensure cases progress smoothly and customer and broker expectations are met.

What will your day look like

Youll lead a team of Mortgage Underwriters ensuring we deliver timely high-quality lending decisions that balance customer outcomes commercial performance and risk. This is a hands-on leadership role where youll:

• Lead and inspire your team coaching developing and building confidence in underwriting decisions
• Drive performance managing pipeline flow SLAs and case quality to deliver a seamless broker and customer experience
• Use data to make decisions spotting trends identifying risks and continuously improving how we operate
• Champion operational excellence removing inefficiencies improving turnaround times and enhancing the journey from application to offer
• Partner across the business working closely with Sales Credit Completions and Operations to keep cases moving and deliver great outcomes
• Own quality and risk embedding strong governance ensuring adherence to policy and promoting balanced responsible decision-making

What do we expect from you

Were looking for someonewith the ability to lead influence and develop others. Youll bring:

• Proven people leadership coaching developing and performance managing teams
• Previous experience working within financial services or regulated environments
• Experience managing pipelines SLAs and operational performance
• The ability to balance customer needs commercial outcomes and risk
• Confidence working in a fast-paced evolving environment
• Excellent stakeholder management skills with the ability to challenge constructively

What can you expect from us

• Hybrid working policy (2 days onsite in Manchester and 3 days at home)
• Competitive salary and a great range of core benefits including; annual bonus 10% employer contribution pension private medical with BUPA and 38 days holiday (inc. bank holidays)
• A friendly and flexible culture the same as how we work with our customers
• A growing organisation that means theres lots of opportunities to progress
• A drive for continuous improvement which you will be empowered to get behind from day one

Still curious

Join us and well make the same promises to you as a colleague as we do to each of our customers. Were committed to building a working environment that values respect diversity and compassion. We welcome people regardless of age disability gender identity marital status race faith or belief sexual orientation socioeconomic background and whether youre pregnant or on family leave.

Please note: we have a thorough screening and referencing process which includes criminal record checks

We champion equality by supporting the exceptions to the rule and getting finance to where its needed.

We lend the money people save with us to people who want to get on in life; build businesses and create employment buy property for people to live and work in and purchase vehicles to move families and goods around.