Operations Specialist (12-Month FTC)

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1500 companies to deliver a new kind of learning thats transforming todays workforce.

Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI data and tech skills. Our learners have driven $2bn ROI for their employers using the skills theyve learned to improve productivity and measurable performance.

In April 2026 we announced $70 million in strategic funding led by Schroders Capital with participation from StepStone Group Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn the round makes us Europes first EdTech double unicorn.

But we arent stopping there. With a strong operational footprint and 800 employees we have ambitious plans to continue scaling. Were building a world where tech skills unlock peoples potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era.

About the Role

As a Pod Operations Specialist you are the engine room of the Mid-Market Client Delivery Teams operational excellence. This is a team of over 30 coaches delivering AI Data and apprenticeship programmes to over 4000 learners from 300 employers.

Reporting to the Operations Manager you will own the execution maintenance and optimisation of the workflows that support a vast array of clients and their learners. You act as a force multiplier for our coaches leveraging data and automation to remove administrative friction and ensure every learner has a seamless journey from kickoff to completion.

This is a high-impact hybrid role based in London requiring 3 days per week in the office to collaborate closely with the delivery team.

Please note that this is a 12-month fixed-term contract.

What Youll Do

• Directly own the tracking reporting and improvement of the pods primary learner health metrics.

• Use Metabase SQL and the Tableau dashboards to identify leading indicators of attrition. You will provide qualitative analysis to paint a picture of risk for MBR/QBR reporting responding to deep-dive queries on client health.

• Maintain and optimise pod infrastructure within our Knowledge Base ensuring SOPs and Sources of Truth are always accurate.

• Execute critical delivery workflows including processing Breaks in Learning managing Gateway bookings ensuring coach cover and overseeing the administrative side of apprentice programme success.

• Act as the operational point of contact for Account Kickoffs working with Customer Success Managers Launch and Admissions teams. You will also organise learner allocations and manage platform transfers of learners.

• Surface insights for weekly and monthly learner retention reports conducting deep dives and creating reports that can be shared with senior stakeholders.

• Identify opportunities to use AI tools and no-code solutions (e.g. Slack Workflows Gems Claude artifacts) to automate repetitive tasks and improve pod efficiency.

About You

• You are comfortable navigating complex datasets (Metabase GSheets) and can independently derive actionable insights from raw data.

• You have a high degree of comfort with ambiguity and provide clarity for stakeholders in a fast-paced environment.

• You have experience - or a strong willingness to master - tools like Metabase Tableau or SQL for troubleshooting and AI-driven workflows.

• You can translate technical data into clear concise narratives for leadership and commercial teams.

• You dont just report issues; you identify root causes and build systems to prevent them from reoccurring.

Success in this Role

Success for the P5 Specialist is measured by the health of the pod. This means zero gaps in data hygiene timely processing of all learner transitions and a measurable reduction in the administrative load on our coaching cohort.

Benefits

• Time off - 27 days holiday plus 5 additional days off: 1 life event day 2 volunteer days 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support

• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month

• Work-from-anywhere scheme - youll have the opportunity to work from anywhere up to 10 days per year

• Space to connect: Beyond the desk we make time for weekly catch-ups seasonal celebrations and have a kitchen thats always stocked!

Our Commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity successful applicants must also undergo an Enhanced DBS check including a Childrens Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions cautions reprimands and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected and possible referral to the police and the DBS.

Required Experience:

IC