Operations ROC Manager, Regional Operations Center, ROCaaS

This will be a 9-month secondment position for internal candidates. The role will involve managing operational disruptions driving operational excellence and maintaining Amazons high standards for quality safety and productivity within the Regional Operations Center.

The role may also involve lead and developing a team of hourly associates as the program grows.

Key job responsibilities
Manage coach and develop a team of 6 associates (potential as the program grows)
Manage operational disruptions
Stakeholder Management
Drive performance through data-driven decision making and metrics analysis
Ensure compliance with safety policies and promote a safety-first culture
Execute daily operations including staffing scheduling and workflow management
Conduct performance reviews provide feedback and manage associate development
Partner with HR on employee relations hiring and talent management
Implement and maintain standard operating procedures
Lead continuous improvement initiatives
Support peak season planning and execution



About the team
This role sits within the ROCaaS (ROC as a Service) of the ATS org. Amazon can not deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS youll be welcomed into a diverse team that plays a central role in our success. Using air sea and road transport as well as sortation centers equipped with the latest technology youll help Amazons transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination quickly conveniently and sustainably.

The ROC team (Relay Operations Centre) is a world-class Command and Control Center capable of detecting and solving disruptions to the Amazon end-to-end supply chain before they ever impact our customers shippers carriers drivers or our cost structure. More specifically with ROC ROCaaS (ROC as a Service) is an organizational structure and service model offered to help non-ROC teams launch new programs and initiatives. ROCaaS provides the proximity to transportation business and the necessary organizational structure to enable these teams to lift off their new efforts.


- Work flexible schedules/shifts/areas including weekends nights and/or holidays
- Bachelors degree or equivalent
- Experience leading and managing a team
- Knowledge of Microsoft Office Suite (Excel Word SharePoint and PowerPoint)
- Experience that includes strong analytical skills attention to detail and effective communication abilities
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization

- Experience in operational logistics/supply chain manufacturing transportation general management or an engineering role
- Experience using strong customer service communication and interpersonal skills

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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