Operations Manager

Salary (Grade 5) 31064 - 32507 per annum (dependent upon experience)

Hours: 37.5 hours per week (including alternate weekends and callout rota) Permanent

Location: Royal Navy Museums (RNM): Naval Aviation RNAS Yeovilton Ilchester Somerset BA22 8HT.

Linking Navy to Nation with inspiring stories and experiences. Here you can come aboard the most famous ships planes and submarines of the Royal Navy and experience them through the stories of the people who served on them. As well as being truly captivated by the thousands of unique emotional and sometimes quirky stories that have shaped the Royal Navy into what it proudly stands for today.

You are pivotal in us achieving our vision and to support this we embrace diversity and want everyone to feel valued and have a sense of belonging.

This is a great opportunity to join the team:

RNM: Naval Aviation is a vibrant and varied visitor attraction bringing together ticketing retail catering events and a wide range of visitor experiences across the site. Our Visitor Experience team works across all these areas to help every visitor feel safe welcome and inspired.

As Operations Manager youll be a visible and approachable presence for both colleagues and visitors. Youll be actively involved in day-to-day operations and will be visible and accessible across the site providing operational leadership supporting the team and responding calmly and effectively to situations as they arise.

Youll lead motivate and develop the Visitor Experience team empowering colleagues to create memorable experiences for our visitors. Youll also identify practical opportunities to strengthen commercial performance improve ways of working and make the best use of available resources.

Working closely with the Visitor Experience Manager and Visitor Experience Supervisors youll help create a confident collaborative and empowered leadership team that can deliver our shared goals. Youll play an important role in maintaining high standards of health safety and security helping to provide a safe and welcoming environment for everyone who works at or visits the site.

Reporting to the General Manager youll turn the sites visitor experience and commercial priorities into clear effective day-to-day plans and actions.

What you can bring:

Were looking for someone with strong people-management experience ideally gained within tourism heritage or another customer-focused environment.

Youll bring a good understanding of retail and catering operations with experience of EPOS systems for ticketing retail or catering. Experience of supporting public events or corporate functions would also be an advantage.

Youll bring a strong commitment to health safety and site security supported by a good understanding of compliance and risk management. Just as importantly youll care about providing excellent service and creating an environment where visitors colleagues and partners feel safe respected and welcome. As part of the role youll also act as a First Aider with full training provided.

Youll have experience of leading motivating and developing a team including supporting colleagues through periods of change. Youll also be confident managing rotas deploying resources effectively and delivering consistently high standards of customer service.

Youll be a positive and engaging communicator able to build effective relationships with a wide range of people. Organised and self-motivated youll be comfortable working independently balancing competing priorities and meeting deadlines. Youll also bring sound judgement a practical and proactive approach and the flexibility to respond positively when circumstances change.

What we offer:

• The opportunity to be part of a friendly and diverse workplace within a unique heritage environment.
• Group pension plan with Royal London (6% employer contributions 2% employee contributions and death in service benefit).
• 25 days annual leave (plus bank holidays) pro rata for part time employees increasing to 30 days annual leave (plus bank holidays) after 5 years service pro rata for part time employees with the option to purchase additional annual leave.
• Enhanced maternity/adoption and paternity pay.
• Flexible working.
• Employee Assistance Programme.
• Free admission to other national museums and attractions within the reciprocal agreement.
• Discounts at our shops and cafes.
• Free and discounted tickets for family and friends.
• A range of other benefits including cycle to work
• Paid reservist leave.

We want you to succeed and showcase your skills and experiences so if you are invited to interview we will share our interview questions with you ahead of time. If you would like to have an informal discussion regarding the role or ask any questions please contact Marc Farrance General Manager by email: .

All applicants are asked to apply via midnight on Friday 6^th November. The selection processes will be held on site at RNM: Naval Aviation on either the 18^th or 19^th November subject to shortlisting.

If you require reasonable adjustments to be made to the application process because of a disability please contact the People team on for support.

This post requires a DBS check as a requirement of working on the naval base as well as the right to work in the UK. Please note we cannot currently sponsor work visas.

Click the link below for full role profile:-
Experience:

Manager