Operations Manager Wellcome Collection

Salary: 47040 p.a. - 58800 p.a.

Closing date: 2nd September

Contract type: Permanent

Interview dates: 1st stage (w/c 14th September) online/remote

Wellcome Collection is part of Wellcome Trust a global charitable foundation that supports science to build a healthier future for everyone. Wellcome Trust plans to spend 16bn over the next ten years funding new discoveries in life health and wellbeing and taking on three global health challenges: mental health infectious disease and climate and health.

Wellcome Collection is a free museum and library exploring health and human experience where you can enjoy exhibitions museum and library collections public events and a vibrant shop and café. We also publish books and online stories.

We are looking for an Operations Manager - Wellcome Collection to join our busy office team to help manage the back of house business operations of Wellcome Collcetion.

Where in Wellcome will I be working

The Operations Manager Wellcome Collection sits within the newly set up Strategic Delivery & Transformation team within the wider Strategy Enterprises and Operations department. The role will lead a small team of Team Coordinators to support Wellcome Collection leadership and their teams to drive delivery of our strategic objectives through excellent governance infrastructure systems processes and practices.

What will I be doing

This role provides senior operational administrative and coordination support to Wellcome Collections Directorate ensuring effective delivery of priorities and smooth day-to-day operations of Directorate activity. The role acts as the administrative and operational delivery lead for the Directorate translating agreed priorities into workflows coordinated activity and high-quality administrative support. Also responsible for administrative support across Wellcome Collections Leadership Team and their teams the role will lead and develop a team of coordinators/administrative staff ensuring a high-performing professional administrative service.

As an Operations Manager you will:

• Provide strategic executive support by coordinating the Directorates priorities managing complex diaries and ensuring smooth day-to-day operations.

• Lead governance and meeting management including organising meetings preparing agendas and briefings recording minutes and tracking actions to completion.

• Coordinate travel events and stakeholder engagement arranging domestic and international travel Directorate events and supporting external partnerships.

• Oversee operational and office management ensuring effective facilities workspace planning technology and administrative processes.

• Manage and develop the administrative team to deliver a similar role across the wider Wellcome Collection leadership team and governance structure driving high-performance support improving ways of working and fostering collaboration and flexibility.

• Support financial and organisational administration managing budgets processing expenses and invoices and contributing to organisational planning and delivery.

Is this job for me

If youre looking for a role where you can combine strategic coordination with hands on operational leadership this job is for you. Youll thrive if you enjoy keeping senior leaders organised translating priorities into action maintaining ket organisational relationships and ensuring complex activities run smoothly behind the scenes.

To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.

Minimum Criteria:

• Extensive experience in Executive Assistant Operations or Office Management roles supporting senior leaders and leadership teams.

• Strong people and team management experience with the ability to lead administrative teams and coordinate effective ways of working.

• Exceptional organisational and workflow management skills including complex diary calendar meeting and priority management.

• Excellent communication and advanced IT proficiency with expertise in Microsoft Office SharePoint CRM finance systems and producing high-quality written and verbal communications and reporting.

You can view the full job description here Operations Manager - Wellcome

You can read more about the benefits we offer our employees on our website.

Our Hybrid Way of Working

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment in which people can perform at their best. We are currently working 3 days per week (Tuesday Wednesday and Thursday) from our Euston Road offices (as part of our hybrid Ways of Working) with the remaining 2 days working either remotely or in the office. With this in mind however Wellcome Collection is a 7 day per week operation. Therefore in your role on occasion it may be necessary for you to attend the office more frequently or support on work or projects outside of usual office hours.

Diversity and Inclusion is at the heart of everything we do

Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility or contact us at

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