Operations Manager

• Right across infrastructure theres a requirement to not only maintain but also renew and reimagine. Whatever stage youre at in your career with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life while being safety first and client and customer centric in a friendly fun and respectful environment where you are encouraged to thrive.

  Reporting to the Head of Technology Maintenance the successful Operations Manager will have experience of roadside technology renewals and traffic signals systems. Will work with operational teams including 3rd party resourcesuppliers and customers to ensure the highest levels of operational delivery all SLAs and KPIs are met and any failures appropriately investigated. This is a Hybrid role that will require travel to meetings to Telent and Customer sites as required by the project.

  What youll do:

  • Responsible for incident & Service issue escalations
  • Maintain commercial understanding of the client contractual deliverables across all services
  • Ensure all QEHS risks are flagged and appropriate measures are in place to enable safe working practices
  • Responsible for Service Level Management ensuring that agreed SLAs and KPIs are adhered to and any failures appropriately investigated in real time.
  • Ensure Field based requirements are understood to allow resource loaded forecasts to be planned and produced for preparation of works.
  • Have the ability to identify risks to ensure sufficient controls are in place to manage risk
  • Ensure adequate Health & Safety inspections / tours are conducted out on site
  • Responsible for Service Level Management ensuring that agreed SLAs and KPIs are adhered to and any failures appropriately investigated in real time.
  • Liaising with the client to ensure works are conducted to required standards and formulating agreed plans to rectify any issues

  Who you are:

  This role would suit someone with a background of traffic signals systems and roadside technology renewals and improvement schemes. Who has experience of planning and preparation of works along with managing budgets and financial forecasts.

  Key Requirements:

  • Have demonstrable experience of traffic signal systems and roadside technology renewals and improvements.
  • Managing budgets and financial forcasts
  • People Management Experience
  • CDM 2015 knowledge
  • Ability to meet targets and consistently delivering projects on time managing priorities deadlines and time critical situations for the business and client
  • Confident and successful negotiator managing client expectations
  • Full UK Driving Licence

  What we offer:

  At Telent were committed to creating an inclusive culture where everyone feels valued supported and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

  The additional benefits with this role:

  • 26 days holiday plus public holidays and the option to buy or sell days annually
  • Company Car or Car Allowance
  • Company pension scheme
  • Employee Healthcare
  • A range of family friendly policies
  • Occupational health support and wellbeing Portal
  • Discounts on Cinema Restaurants and Shopping with Telent Reward scheme.

  We are guided by our values and behaviours:

  
  Be Inclusive

  Take Responsibility

  Collaborate

  Be Customer-focussed

  
  Join us and help deliver critical infrastructure projects that make a real difference.

  
  Its an exceptional time to be a part of M Group.

  #TelentTS IND2

• Not Specified

Required Experience:

Manager