Operations Manager

Ready to revolutionize healthcare making it faster and more accessible than ever before

How we started:

Founded in 2013 by Dwayne DSouzaHeliosXwas built on a simple but powerful idea: healthcare should be easier to access faster to receive and centred around the individual. From day one weve grown without external funding; scaling profitably through technology disciplined execution and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

Weve earned the trust of millions of people worldwide through category-leading products and well-known brands including MedExpress Dermatica ZipHealth RocketRX and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products led by in-house medical teams researchers and pharmacists at the top of their fields.

In 2025 HeliosX treated more than 1.7 million patients globally and reached 781m in revenue representing 337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone contributing to an estimated 1300 fewer cardiac events. This is growth with measurable life-changing impact at scale.

Today we operate across four international markets with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies further validation of both our momentum and our ambition.

Where were going:

2026 is a step-change year. Our ambition is to reach 1.6bn in revenue expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years youll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale speed and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems teams and products that will define the next decade of digital healthcare and doing work that genuinely improves lives at global scale.

Theres never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

The Operations Manager is an important hire for HeliosX as we step into the next phase of our growth journey. With a global footprint of 400 clinicians serving millions of patients our Clinical Operations team acts as the engine of the service designing and scaling the critical infrastructure that enables seamless clinical delivery.

You will be a self-motivated high achiever who thrives in a fast-paced environment using exceptional data skills to uncover root causes and manage large datasets to support strategic solutions. Beyond the numbers your project management skills and emotional intelligence will be invaluable assets as you lead initiatives manage a growing team and collaborate cross-functionally to ensure HeliosXs continued success as we scale into new markets.

This is a full-time permanent role. You will be required on-site in our Central London office 2 days per week with the rest of the time spent working from home.

What youll do

• Lead & Manage: Take direct management responsibility for the growing Operations Coordinator team guiding dynamic colleagues with a vital remit across all areas of our operations.
• Performance Analysis: Conduct structured weekly deep-dives into Clinical Operations performance producing clear summaries of trends recurring issues and recommended actions.
• Triage & Resolution: Handle first-line triage of clinical operational issues working cross-functionally to implement fast-fixes or build scalable solutions that ensure service continuity.
• Financial & Variance Analysis: Assist with variance analysis on cost reporting reconciling actuals against forecasts surfacing discrepancies and preparing materials for weekly reviews.
• Workforce Planning: Partner with Analyst colleagues to oversee rotas and scheduling to ensure adequate clinical coverage reacting quickly to demand spikes with flexible resource options.
• Infrastructure Scaling: Implement WFM (Workforce Management) systems performance dashboards and core operational infrastructure as markets scale.
• Continuous Improvement: Maintain a forward-thinking mindset actively leveraging AI and automation to streamline processes and optimize our operational infrastructure.

What youll bring to HeliosX

• 4 years of experience in management consulting or high-growth operations with a strong preference for candidates from the healthcare or telemedicine sectors.
• Proven people management experience with a track record of leading operationally focused individuals or small teams.
• Impressive analytical skills and a strong understanding of financial modeling with the ability to manage large datasets.
• A natural ability to navigate ambiguity by creating structure using data to derive insights and solving complex problems independently.
• High emotional intelligence and exceptional communication skills allowing you to build relationships and collaborate effectively across cross-functional teams.
• A process-oriented mindset with the agility to master new systems quickly and the proactivity to drive continuous improvements without oversight.
• Tech-forward acumen including a proven record of leveraging AI tools to create operational efficiencies.
• Experience thriving in a fast-paced startup or scale-up environment where speed and adaptability are essential for success.

Life at HeliosX

At HeliosX we want to improve healthcare for everyone and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers scientists clinical researchers physicians pharmacists marketeers and customer care specialists committed to our mission - but we need more talented folks to join us if we want to achieve our global ambitions!

Aside from working with our all-star team here are the other benefits of coming on board:

• Generous equity allocations with significant upside potential
• 25 Days Holiday ( all the usual Bank Holidays)
• Private health insurance along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month as well as family discounts
• Home office allowance
• Access to a Headspace subscription discounted gym memberships and a learning and development budget (alongside a free Kindle and audible subscription)

#LI-Hybrid