Operations Manager , Fulfillment Center

Are you ready to champion extraordinary customer service Amazon style

Are you up for crafting solutions and solving tomorrows problems today

Then we have an opportunity just for you!

Were seeking an Operations Manager to join our dynamic Fulfillment Center. Our Fulfillment Centers are at the heart of Amazons rapidly growing Operations network: theyre where we manage our dynamic inventory. Theyre also where we developed our industry-leading workflows. Our teams stow deliveries pick products package them up and ship them out: each of these groups have played their part in taking us where we are today.

In these facilities were building the future of customer service as we work towards becoming Earths most customer-centric company. This is your chance to make history with us.

The Operations Manager has complete responsibility for Fulfillment Center operations or a functional process responsibility on a specified shift or across multiple shifts including night shifts.

Key job responsibilities
Lead and supervise a team of Area Managers (2-4 front-line supervisors depending on shift and activity levels) and 100-300 hourly associates for inbound operations within the Fulfillment Center.
Responsible for the overall safety quality and performance and customer experience of the shift.
Carry out supervisory responsibilities in accordance with the organizations policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor train and develop teammates for career progression and learning
Ability to develop and share best practices across the shifts and network. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an deadline-driven environment.

- Bachelors degree or Masters degree

- Experience leading large contingent workforce programs
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience within a distribution center logistics or manufacturing environment
- Experience hiring candidates mentoring and developing employees in their careers

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.