Enter a job title or keyword

Operations Manager

Cushman & Wakefield

Job Location:

Birmingham - UK

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (2 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Title

Operations Manager

Job Description Summary

Job Description

Operations Manager Business Rates

Birmingham Hybrid 3 days per week in the office

We have an exciting opportunity to join our successful and growing Business Rates team in Birmingham as an Operations Manager.

This role has become available following an internal promotion and would be particularly well suited to someone currently working in Business Rates administration operations or data who is ready to take the next step in their career.

You dont need to already be an Operations Manager. Were looking for someone who understands the importance of accurate data strong processes and well-run systems and who is keen to develop within a high-performing Rating team.

The opportunity

Working closely with our Head of Operations and the wider Business Rates team youll play an important role in ensuring our operational processes and data are accurate efficient and consistently maintained.

The role offers exposure across the Business Rates operation with the opportunity to take on increasing responsibility and develop your career as the team continues to grow.

Your responsibilities will include:

Maintaining accurate client and property data across our Rating systems
Supporting the mobilisation and onboarding of new client contracts
Managing and monitoring Business Rates information including Rateable Value changes
Supporting Government Gateway claims and associated administration
Managing incoming Valuation Office Agency and Scottish Assessor queries
Overseeing Forms of Return processes
Processing CCA and appeal settlements
Producing and distributing variance reports to account teams
Supporting the teams invoicing and financial administration processes
Maintaining operational and process documentation
Supporting system changes upgrades and wider operational projects
Identifying opportunities to improve processes and increase efficiency
Supporting audit compliance and data-quality requirements

What were looking for

Ideally youll already have experience within Business Rates perhaps in an Administrator Coordinator Operations or similar role and be looking for an opportunity to progress.

Youll be:

Highly organised and comfortable working with large volumes of data
Detail-focused with a strong emphasis on data accuracy
Process-driven and interested in finding better ways of working
Confident using systems and spreadsheets
Comfortable coordinating across different teams and stakeholders
Able to manage competing priorities and deadlines
Keen to learn take on greater responsibility and progress your career

Experience with Rating systems such as Riverlake RatesData or Realise would be advantageous but were equally interested in people with strong relevant Business Rates experience who can learn our systems.

Why join us

Our Birmingham Rating team has been growing successfully creating genuine opportunities for people to develop and progress. This vacancy itself has arisen through an internal promotion and were looking for someone who wants the opportunity to follow a similar path.

Youll join an established team gain broad exposure across Business Rates operations and have the opportunity to develop your responsibilities as your experience grows.

The role is based in our Birmingham office with hybrid working typically three days per week in the office.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity gender gender identity or expression sexual orientation age disability religion marital status or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process you are invited to bring this to the Talent Acquisition Advisors attention once they have made contact.

INCO: Cushman & Wakefield

Required Experience:

Manager

Apply Now