Operations Engineering Lead

Ready to shape the infrastructure that powers engineering at scale

As our Engineering Lead - Infrastructure Operations youll lead the platforms tooling and operations that keep our teams shipping safely and efficiently.

Here at Cushon by WTW we like to do things a bit differently our mission is to help as many people as possible to get comfortable with their finances.
Our vision is to bring tech revolution to the financial services industry. Learn more here - to support us in this mission we are looking for an Engineering Lead - Infrastructure Operations to provide technical leadership for our platform operations team. You will help set direction for shared infrastructure and engineering operations - the production hosting security perimeter release pipelines observability and developer tooling that every engineering squad depends on to ship safely. This is a role that includes Line Management responsibility for your team of 5-7 Engineers with the assistance of an assigned Engineering Manager.

The Role

Delivery & technical leadership

• Drive successful delivery of complex cross-team infrastructure and platform initiatives by coordinating resources managing dependencies and removing blockers
• Define and communicate technical strategy for DevOps and infrastructure - what we own how we evolve it and where boundaries sit with product and platform teams
• Ensure the DevOps team works effectively with engineering squads delivering high-quality reliable solutions aligned with business and regulatory goals engaging with Engineering Leads from other teams to foster knowledge sharing collaborative working and pushing the boundaries forward.
• Build strong relationships across product engineering security and business stakeholders
• Improve delivery processes and engineering practices within infrastructure and operations - CI/CD release governance incident response and operational readiness
• Help the team maintain focus on priorities while managing technical debt security obligations and day-to-day operational responsibilities
• Foster collaboration and alignment across teams on shared platform work

Infrastructure reliability & security

• Lead the evolution of deployment pipelines and system reliability across our monorepos and legacy platform (CircleCI NX Docker)
• Guide AWS cloud strategy - hosting networking scalability performance and cost-efficiency across production environments
• Oversee Infrastructure as Code practices (e.g. Terraform) and ensure environments are consistent auditable and secure
• Shape monitoring observability and alerting across the engineering organisation (e.g. Datadog CloudWatch) so issues are detected and resolved before customers are impacted4
• Lead incident management practices - on-call triage escalation post-incident reviews and runbook quality
• Champion security best practices - IAM WAF encryption VPC configuration and compliance with industry and regulatory standards
• Support capacity planning cost optimisation and production readiness for high-risk changes and coordinated cutovers

People & developer experience

• Coach and mentor Operations Engineers in delivery practices technical leadership and operational excellence
• Stay hands-on - contributing designs code config and runbooks when that is the fastest way to reduce risk but also know when to step back and allow the team to take the helm
• Improve developer experience: local environments self-service tooling documentation and onboarding for new engineers
  Contribute to hiring and raising the bar for future Operations Engineers

What youll bring

Leadership & delivery

• Technical depth to guide architectural decisions and trade-offs across cloud infrastructure CI/CD and operational systems
• Ability to align technical decisions with delivery timelines reliability targets and business needs
• Expertise in championing engineering best practices while balancing speed quality and operational stability
• Skill in reviewing and contributing to technical designs that meet quality and security standards
• Strong stakeholder management and communication skills at all levels
• Effective Line management and the passion to coach and mentor team members in delivery practices and technical leadership
• Strategic and tactical decision-making abilities
• Commitment to creating an empowering team environment that prioritises customer experience and engineering productivity
• Supporting a move across engineering to YBIYRI - You build it you run it DevOps practices enabling teams to support anything they build in their domains.
• Building FinOps frameworks and monitoring focussing on cost optimization

Technical experience

• Experience in Operations DevSecOps SRE or Cloud Infrastructure roles in fast-growing regulated environments
• Proven experience leading or acting as technical lead for a platform or operations team
• Strong AWS infrastructure experience including cost optimisation performance tuning and production troubleshooting
• Proficiency with Infrastructure as Code tools such as OpenTofu Terraform or Cloud formation (OpenTofu preferred)
• Expertise in observability - monitoring logging alerting and APM (e.g. Datadog Prometheus Grafana CloudWatch)
• Solid understanding of Docker and containerisation technologies
• Deep CI/CD pipeline ownership and release governance in high-stakes environments
• Knowledge of AWS security best practices including IAM VPCs WAF and encryption standards
• Familiarity with developer tooling and monorepo CI patterns (e.g. CircleCI Github Actions NX) is desirable

What we offer
Enjoy a benefits package designed to help you thrive both professionally and personally. Youll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare life insurance group income protection and regular health assessments all giving you peace of mind. Secure your future with our defined contribution pension scheme featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options access to an employee assistance programme and a fully paid volunteer day to make a difference in your community. On top of these you can opt into a variety of additional perks including an electric vehicle car scheme share scheme cycle-to-work programme dental and optical cover critical illness protection and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email