Operations Controller
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Job Summary
The Operations Controller is the hands-on day-to-day engine of the department. Responsible for the active coordination and execution of live operations the role ensures that flights are planned dispatched and monitored safely and efficiently acting as the central point of communication across crew customers and internal departments.
Key Responsibilities
Create and present daily operational briefings for the team
Assess the feasibility of all flights prior to dispatch covering weather conditions crew compliance (licences ratings and currency) NOTAMs and remaining aircraft hours
Understand and apply Flight Time Limitation (FTL) knowledge to assist pilots with operational planning
Carry out audits on pre and post-flight documentation to ensure regulatory compliance
Plan and file flight plans including ATC coordination NOTAM assessment and airspace coordination
Coordinate all aircraft ground movements including handling fuelling immigration and customs requirements
Assist the Dispatch team with fuelling loading navigation updates and aircraft inventory checks
Liaise with customers and external stakeholders on operational matters
Assist the Travel team in arranging and coordinating all aspects of company travel
Communicate proactively with all relevant internal and external stakeholders in accordance with DEA standard communication procedures ensuring all parties remain informed and aligned Monitor and maintain flight watch on applicable flights
Handle all incoming and outgoing internal and external telephone communications
Open and close the operations office in line with operational requirements
Assess the feasibility of all flights prior to dispatch covering weather conditions crew compliance (licences ratings and currency) NOTAMs and remaining aircraft hours
Understand and apply Flight Time Limitation (FTL) knowledge to assist pilots with operational planning
Carry out audits on pre and post-flight documentation to ensure regulatory compliance
Plan and file flight plans including ATC coordination NOTAM assessment and airspace coordination
Coordinate all aircraft ground movements including handling fuelling immigration and customs requirements
Assist the Dispatch team with fuelling loading navigation updates and aircraft inventory checks
Liaise with customers and external stakeholders on operational matters
Assist the Travel team in arranging and coordinating all aspects of company travel
Communicate proactively with all relevant internal and external stakeholders in accordance with DEA standard communication procedures ensuring all parties remain informed and aligned Monitor and maintain flight watch on applicable flights
Handle all incoming and outgoing internal and external telephone communications
Open and close the operations office in line with operational requirements
Skills Knowledge and Expertise
Private Pilot Licence (PPL) currently undertaking a PPL or an equivalent aviation-related qualifi cation
Strong computer literacy; this is primarily an offi ce-based role requiring confi dence with digital tools and platforms
Operational coordination and day-to-day task management
Clear and professional written and verbal communication
Profi ciency with aviation management platforms (e.g. Leon or equivalent)
High attention to detail in documentation and record-keeping
Ability to prioritise effectively under time pressure
Competent in conducting and receiving operational briefi ngs and debriefs
Strong computer literacy; this is primarily an offi ce-based role requiring confi dence with digital tools and platforms
Operational coordination and day-to-day task management
Clear and professional written and verbal communication
Profi ciency with aviation management platforms (e.g. Leon or equivalent)
High attention to detail in documentation and record-keeping
Ability to prioritise effectively under time pressure
Competent in conducting and receiving operational briefi ngs and debriefs
Behavioural Competencies
This is a junior role; no prior leadership experience is required
Calm and methodical thinker who performs well under pressure
Intelligent and confi dent with the ability to make sound decisions within their remit
Works effectively as part of a tight-knit team
Proactive - identifi es and communicates problems early rather than waiting
Accountable and takes full ownership of their work and its outcomes
Safety-fi rst mindset across all operational decisions
Calm and methodical thinker who performs well under pressure
Intelligent and confi dent with the ability to make sound decisions within their remit
Works effectively as part of a tight-knit team
Proactive - identifi es and communicates problems early rather than waiting
Accountable and takes full ownership of their work and its outcomes
Safety-fi rst mindset across all operational decisions
About Company
DEA and our sister company ESAO are a world leading specialist technology-led provider of complex aerial data acquisition services. A pioneer in airborne data gathering, DEA/ESAO use ground-breaking techniques and the most advanced and innovative technologies in the industry to help y ... View more
