Operations Control Manager, Personal Investing – Associate

Are you ready to make a difference in a fast-paced collaborative environment At JPMorganChase you will help shape the future of Personal Investing by strengthening our operations control framework. You will have the opportunity to grow your career develop your skills and work alongside talented colleagues who value innovation and integrity. Join us and be part of a team that empowers you to drive meaningful change and contribute to our shared success.

As an Operations Control Manager (Associate) within Personal Investing you will support CORE-aligned control framework execution by facilitating structured risk and control discussions completing risk and control assessments for BAU and change monitoring control performance and driving issue remediation to closure. You will help maintain governance cadence and actionable MI (including KRIs/KPIs) to inform prioritisation escalation and senior discussions.

Job responsibilities

• Support the design implementation and operation of CORE-aligned control frameworks ensuring adherence to regulatory requirements and internal policies.
• Partner with stakeholders across Personal Investing to anticipate change surface emerging risks and pre-empt issues through structured risk and control discussions constructive challenge timely escalation and tracked actions.
• Execute risk and control assessments across BAU and change (including product process and operational initiatives) documenting key risks control coverage owners residual risk and time-bound remediation actions.
• Apply knowledge of Trading and Operations processes including the end-to-end trade lifecycle to identify operational risks and embed effective preventative and detective controls.
• Monitor control performance and operating effectiveness identifying weaknesses and supporting targeted enhancements (including automation opportunities) with appropriate documentation and evidencing.
• Support disciplined issue management including triage root-cause support action planning dependency tracking and closure validation to reduce repeat findings.
• Produce concise governance materials and actionable MI (including KRIs/KPIs trends breaches and issue ageing) translating process and control information into clear dashboards heatmaps and narratives to support prioritisation and senior discussions.
• Provide guidance on control processes and CORE practices across pillars (control design risk and control identification and assessment issue management and governance and reporting) to strengthen consistency and ownership.
• Facilitate internal and external audits by preparing materials running walkthroughs and organising evidence.

Required qualifications capabilities and skills

• Strong experience in Operations Controls Operational Risk Compliance Audit and/or regulatory remediation within a large financial institution (or comparable regulated environment).
• Demonstrated initiative and bias to action with a track record of proactively identifying gaps and driving actions to closure through structured follow-up escalation and evidence discipline.

• Working knowledge of the control lifecycle including control design principles documentation standards monitoring and testing and remediation expectations.

• Experience delivering risk and control assessments with clear documentation of risks controls owners residual risk and prioritised actions.
• Strong issue management capability including action tracking dependency management root-cause support and closure validation with audit-ready evidence.
• Ability to interpret MI (including KRIs/KPIs trends breaches and issue ageing) to support risk-based prioritisation and timely escalation.
• Strong written and verbal communication skills able to influence stakeholders through clear concise and actionable recommendations.
• Experience with process mapping and controls documentation; comfortable operating in an agile evolving environment.
• Strong organisation prioritisation and attention to detail with consistently high standards of accuracy and integrity.

Preferred qualifications capabilities and skills

• Proficiency in Microsoft Office (Word Excel PowerPoint preferred).
• Understanding of the end-to-end trade lifecycle and ability to apply this knowledge to risk identification and control enhancement preferred.