Operations Associate UK

About the role:

Youll be one of the first people on the ground in the UK. Working directly with the UK General Manager youll run the engine room of our member journey at launch: getting members booked getting their records in and keeping the operation moving day to day.

The scope is deliberately hands-on. Youll own the parts of the member journey that have to work every single time and youll be the person who makes them work faster each week. Own it run it document it automate it is the whole job.

We move quickly operate with high ownership and expect every person to think in outcomes not activities. Were an AI-first team: every person is expected to use AI tools to work faster and produce higher quality output.

Responsibilities and scope:

Get members started well: Own the first stretch of the journey from someone joining to sitting down for their bloods their scan and their physical and gather their history from their GP and previous clinics so the doctor walks in already knowing them. It is the first thing a member experiences of us and how good that first consult is depends on what you assembled beforehand.
Keep the journey moving and get the detail right: Nobody stalls between stages on your watch. You spot the unbooked scan the result that has not landed the follow-up nobody chased and you unstick it before the member notices. You are also their first point of contact when they have a health a wrong date or a missing result is not an admin error it is a members care.
Hold the partner side together: Day-to-day contact with our lab imaging and clinic partners so their capacity slots and turnaround actually match what we have promised members. You are the person they know by name.
Improve the journey every week: You will see the friction before anyone else does. Document each process as you run it then find the template tool or automation that removes the manual step. Growing member numbers shouldnt mean a growing team and you are the first line of defence on that.
Whatever launch needs: Genuinely. Early-stage market entry doesnt stop because of job descriptions and neither should you. Youll take on tasks outside of your expertise and above your seniority level and get them done.

What we are looking for:

Experience: 0-4 years in coordination scheduling customer operations or another detail-heavy role. Grafters welcome. Were not fussed about your degree.
Accurate at volume: You stay precise when youre juggling forty things. Details are the job not a detail of it.
Follow-through: You close loops and chase people without being chased yourself.
Improves your own workflow: You reach for the spreadsheet the template or the AI tool that makes tomorrows version faster. This is the single strongest signal for us.
Comfortable with people: Clinics GPs and members on the phone as well as over email.
Smart and scrappy: You think clearly and then do the work yourself including the unglamorous parts
(Nice to have) Health or regulated sector experience: You understand operating where compliance matters.

Working at Everlab:

• Do work that matters: Were building the future of preventive health. Use your skills to prevent disease improve access to personalised care and reduce pressure on the health system.

• Work-life flexibility: Hybrid working with 2 to 3 days in the office plus flexibility to manage life beyond the 9 to 5 when it matters.

• Experience Everlab as a customer: Full access to the Everlab health program provided after successfully passing probation.

• Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.

• People youll love working with: A welcoming mission-driven team of smart thoughtful people doing meaningful work.