Operations Administrator

Location: Office based Cannock
Salary: 26227.50 per annum pro rata
Contract Type: 9 months FTC

What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles) Additional Holiday Purchase Hybrid Working Performance-Related Bonus Life Assurance Vitality Private Healthcare Subsidised Gym Memberships Cycle to Work Scheme Discount Vouchers and Access to Wellbeing Resources

Why Do We Want You

Phoenix Health & Safety part of Wilmington plc is looking for a highly organised Operations Administrator to join our team. This is a data-driven administrative role that is essential to the smooth running of the Operations Department.

Youll manage a high volume of administrative tasks maintain accurate records and ensure course procedures and policies are followed.

Youll also provide excellent customer service by responding to telephone and email enquiries from students.

The successful candidate will have strong time management and prioritisation skills work accurately under pressure and be able to manage their own workload while supporting the wider team.

Please note: To complete your application you will be redirected to Wilmington plcs career site.

At Wilmington plc we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme please use the contact details provided once you have clicked apply!

The role plays a vital part in the administration and smooth running of the Operations Department ensuring all course procedures and policies are adhered to.

Excellent customer service is essential as is the ability to work accurately and efficiently. The ideal candidate will be competent in prioritising tasks and working with little supervision.

The successful candidate will be self-motivated trustworthy and work alongside a team of seven people within the Operations Administration department.

You will be responsible for:

• Managing the administration for courses.
• Enrolling delegates onto their respective online accounts.
• Registering delegates with the awarding body.
• Processing and submitting course results.
• Creating and running reports for clients.
• Sending course certificates to students within KPI deadlines.
• Responding to telephone and email enquiries from students.
• Assisting colleagues with general administrative duties.
• Ensuring all course procedures and policies are followed accurately.

Whats the Best Thing About This Role

This is an excellent opportunity to become part of a supportive and collaborative Operations team where your work has a direct impact on delivering an outstanding experience for our students.

Every day brings a variety of administrative tasks allowing you to develop your organisational skills while contributing to the successful delivery of our training programmes.

Whats the Most Challenging Thing About This Role

This role involves managing a high volume of data entry and administrative processes while maintaining a high level of accuracy. Youll need to effectively prioritise your workload meet deadlines and respond to student enquiries often balancing multiple tasks simultaneously.

To be successful in this role you must have:

• Proven experience as an Administrator.
• Outstanding communication and interpersonal abilities.
• Excellent organisational skills.
• Strong attention to detail.
• Strong prioritisation and time management skills.
• Ability to handle confidential information.
• Ability to multitask effectively.
• Excellent customer service skills.
• Ability to manage your own workload and assist team members when needed.
• Ability to adapt to new software packages.
• Fully conversant in Microsoft Word and Excel.

To be successful in this role it would be great if you have:

• Experience working with e-learning platforms or within an e-learning environment.

We know its not a skill but the successful candidate must have permission to work in the roles location by the start of their employment.

About Us

Phoenix Health & Safety part of Wilmington plc is a leading provider of health and safety training and consultancy. We empower individuals and businesses through expert education and support. Our rapid growth makes this an exciting time to join our team!

Join us and do Work That Means Something

At Wilmington plc we help global customers to do the right business in the right way - providing trusted data insights and education to navigate the Governance Risk and Compliance (GRC) landscape.

When you join us youll not only make a real difference for our customers youll also enjoy flexibility through hybrid working and benefit from a wide range of learning career and development opportunities.

Whether youre just starting out returning to work after a break or looking to take your next step youll be doing work with meaning.

Join us and make a real difference. Click on APPLY today!

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.

*Please note that this role may remain advertised until an offer of employment has been made.

#LI-Onsite