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Operational Support Services – Freshdesk Assistant
Job Location:
Monthly Salary:
Posted:
19 September 2026 (17 hours ago)
Posted:
Application Deadline:
17 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
DISCOVER YOUR POTENTIAL. BUILD YOUR CAREER. JOIN US AT AAB.
AAB is a leading professional services firm operating across the UK Ireland and the USA. We specialise in the mid-market supporting individuals family businesses and organisations with a full suite of services including audit tax corporate finance payroll people consultancy and wealth management. With 1000 team members we deliver expert support to clients all over the world.
EVERYONE HAS THE AABILITY TO SUCCEED- WELL HELP YOU GET THERE.
Our people are at the heart of everything we do. We succeed together as one team building strong client relationships through passion empathy and straightforward advice. Thats what makes AAB different. We invest in brilliant talent across every area of the business offering tailored training professional qualifications and continuous support to help you grow.
Your growth matters to us. Well give you the tools encouragement and opportunities to lead learn and make an impact. Guided by our six core values we foster a culture where collaboration trust and enthusiasm thrive.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB your career is what you make it. We are here to help you turn ambition into action whether thats becoming a technical expert a future leader or someone who simply makes a difference every day. If youre ready to be part of a team thats united by purpose and driven by values wed love to hear from you.
AABSOLUTELY DEDICATED TO HELPING YOU ACHIEVE YOUR GOALS
At AAB your career is what you make it. We are here to help you turn ambition into action whether thats becoming a technical expert a future leader or someone who simply makes a difference every day. If youre ready to be part of a team thats united by purpose and driven by values wed love to hear from you.
ESG COMMITMENT
We take our responsibility seriously. From reducing our environmental impact to supporting education through training and talent programmes to giving back to our local communities with our charitable initiative ABBIE- ESG is part of who we are.
ROLE PURPOSE
Key duties & responsibilities:
- High-quality document production including letters reports proposals slide decks file notes and mail merges using all MS Office packages
- Ensure document content is accurate error free and align with our brand guidelines to meet quality standards
- Type-sign financial statements and issue for signing via Docusign
- Perform Anti-money Laundering Checks as part of our interim client onboarding process for acquired entities
- Front of House cover including dealing with incoming and outgoing mail client welcoming and refreshments
- Ad hoc diary management and co-ordination of internal meetings
- Accurate and timely transcription of audio dictation to meet agreed deadlines (occasional)
- Assist other members of the Operational Support Team in ad hoc projects or new initiatives being rolled out along with any other duties requested to maximise efficiencies
- Assist with group and/or Business Unit with ad hoc administration and data entry as and when required
Experience & qualifications
Key Skills and Attributes
- Strong organisational and time management skills with exceptional attention to detail and the ability to effectively prioritise and manage multiple tasks simultaneously.
- Excellent written and verbal communication skills
- Advanced proficiency in Microsoft Word PowerPoint and Excel is essential; working knowledge of Outlook and Microsoft Teams is desirable.
- Proven ability to work effectively under pressure manage competing priorities and consistently meet deadlines.
- High level of accuracy and attention to detail ensuring work is completed to a consistently high standard.
- Strong interpersonal skills with the ability to build positive working relationships and collaborate effectively with stakeholders at all levels.
Role Requirements
- Experience in an office environment administration/support role with document processing is essential
- An understanding of a professional services organisation is advantageous
- A proactive and positive attitude to problem solving and the ability to work independently as well as part of a team
WHAT AAB OFFER
We want you to feel supported inside and outside of work. Thats why we offer a benefits package designed for your wellbeing lifestyle and career.
Time Off & Family Support
- Annual leave (plus public holidays) with the option to buy or carry over leave
- Enhanced parental leave (maternity paternity adoption)
- Paid volunteering day to support causes that matter to you
Health & Wellbeing
- Private Medical Insurance (PMI) for you and the option to cover family members
- Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
- Death in Service benefit
Financial Security
- Competitive pension scheme
- Life assurance policies to support you and your family
Flexible & Agile Working
- Hybrid working model
- Agile working culture that supports flexible hours and smarter working
- Modern office spaces designed for collaboration focus and wellbeing
Disclaimer
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required the Talent Acquisition team will engage directly with our recruitment partners.
Unsolicited CVs sent to AAB by Recruitment Agencies will not be accepted for this position. AAB operates a direct sourcing model and where agency assistance is required the Talent Acquisition team will engage directly with our recruitment partners.
Required Experience:
Junior IC
About Company
AABSOLUTELY dedicated to expert tax, payroll, and advisory services at AAB, tailored for your business growth and compliance.
