Operational Resilience Technical Manager

Are you ready tochart your own career path With our refreshed strategy were building on our rich heritage and transforming our business to be more scalable and efficient unlocking the capabilities needed for future success. This includes significantly investing in technology streamlining the way we work and creating an environment where colleagues feel engaged empowered and accountable; where they can show up speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:Cirencester Office

Workplace Type:Hybrid

Employment Type:Permanent

Seniority:Mid-Senior Level

We are continuing to strengthen our Operational Resilience capability and have an exciting opportunity for an experienced Operational Resilience Manager to join our growing team.

As an Operational Resilience Manager you will play a pivotal role in implementing maintaining and enhancing the Groups Operational Resilience Framework ensuring the business can respond effectively to disruption while continuing to deliver important services to clients and stakeholders. Working across a complex financial services environment you will identify and map critical business processes assess operational and technology dependencies and help drive resilience improvements across the organisation.

You will partner with a broad range of stakeholders including Technology Operations Cyber Security Risk and key third-party suppliers developing a deep understanding of our operational landscape and the external services that support it. Through robust analysis risk assessment and resilience planning you will provide pragmatic recommendations that strengthen our resilience posture and support compliance with UK and international regulatory requirements.

• Provide technical expertise to support the implementation and ongoing improvement of the Groups Operational Resilience Framework.
• Facilitate and support business impact analysis service mapping dependency identification and vulnerability evaluation activities throughout the Group.
• Support the development coordination and delivery of resilience testing and scenario exercises. This includes joint testing with third parties identifying areas for improvement and tracking remediation actions until they are complete.
• Provide technical mentorship and constructive challenge to business owners to strengthen resilience capabilities and ensure resilience risks are appropriately understood managed and brought up.
• Support oversight of material third parties through review of resilience arrangements testing outcomes and identified vulnerabilities.
• Support the identification and review of Important Business Services and Impact Tolerances including identification of the priority processes supporting these.
• Produce and maintain high-quality resilience documentation evidence and management information suitable for audit regulatory and governance review.
• Provide technical knowledge to support operational resilience assurance efforts annual self-assessments and regulatory submissions.
• Support the preparation of resilience reporting for governance forums committees and Boards.
• Assist the Major Incident Response team in readiness for and reaction to incidents impacting or potentially impacting SJP.

You will be an experienced Operational Resilience professional with a proven track record of delivering resilience governance risk management or business continuity outcomes within a regulated financial services environment. You bring both technical understanding and strong business acumen enabling you to translate complex resilience requirements into practical proportionate solutions that support the organisations strategic objectives.

You are naturally collaborative and excel at building trusted relationships across a broad stakeholder landscape. Whether working with senior leaders technical specialists operational teams or third-party providers you have the confidence and credibility to influence challenge constructively and drive positive outcomes. You communicate complex concepts in a clear and engaging way helping others understand risks dependencies and opportunities for improvement.

• Demonstrated experience in operational resilience.
• Proficiency in analysing business impact mapping services and assessing vulnerabilities.
• Solid technical expertise in resilience testing and scenario exercises.
• Capability to develop and preserve high-quality documentation and management information.
• Recognised professional accreditation in business continuity operational resilience or a related discipline preferably MBCI or equivalent depth of professional experience.

• Experience collaborating with external parties on resilience activities.
• Familiarity with regulatory filings concerning operational resilience.
• Experience with Major Incident Response protocols.

Whats in it for you

Whatever stage of life youre in our benefits are designed to provide the support flexibility and peace of mind you need to thrive both at work and beyond.

In addition to our discretionary annual bonus scheme which reflects both individual and company performance youll benefit from a market-leading benefits package tailored to support your wellbeing financial security and family life.

Our benefits include:

• 28 days annual leave plus bank holidays with the option to purchase up to 5 additional days.

• Private Medical Insurance company-funded cover for you and your immediate family
• Generous Pension Scheme a non-contributory employer contribution of 10% increasing with length of service up to 15% plus the opportunity to increase this through salary sacrifice
• Enhanced Parental Leave up to 26 weeks full pay to support growing families.
• Protection Benefits company-funded critical illness cover income protection and life assurance
• EV salary sacrifice scheme through Tusker

Reasonable Adjustments
Were an equalopportunities employer and want to ensure our recruitment process is accessibleand inclusive for all if you require reasonable adjustment(s) at any stageplease let us know by emailing us at
Research tells usthat applicants (especially those from underrepresented groups) can be put offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If you think you would be a good match for this role andcan demonstrate some transferable experience please apply regardless ofwhether you tick every box.

Whats next

If youre excitedabout this role and believe you have the skills and experience were lookingfor wed love to hear from you! Please submit an application by clickingapply below and our team will be in touch.
As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.

Required Experience:

Manager