Operational Communications Developer | S2 | CE&CP, RBB | Bradford | Internal Mobility

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Operational Communication & Control is looking for 2 x Developers based out of Bradford.

An exciting opportunity for two colleagues to try something different and join the Operational Communications & Control Team for 9 months supporting delivery of all communications needed for the TSB migration.

You will work with multiple Process Owners Product Owners Project Managers as an integral part of the Change team to deliver new customer communications and changes to existing communications utilising SanUKs strategic operational communication tool Quadient Inspire. CCM currently sends out 96% of all SanUKs operational communications and we continue to migrate from obsolescent platforms onto our strategic CCM system (training will be given on systems; Quadient Inspire Interactive JIRA and Confluence). With growth comes an exciting opportunity to make our customers better happen by having a keen eye for detail and considering the customer impact of the communication being delivered.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

• Complete training to enable you to create communications for emails print SMS 2 way SMS and push notifications to customers with 100% accuracy in both testing and live environments

• Manage and prioritise your own workloads working to tight timescales and take a flexible approach to ensure all communications you commit to are delivered within expectations

• Holding knowledgeable discussions with internal customers and understanding their external customer journey ensuring all communication content is fit for purpose

• Maintain governance for all new builds and changes that you manage

• Raising incidents and supporting with root cause analysis by working with stakeholders across CCM domain and wider Santander to create preventative measures to ensure reduction of future incidents

• Share best practices and new ideas to contribute to the continued growth and success of the department and Santander

• Flexible working arrangements may be required to work across different Santander sites.

• Complete intraday & daily reconciliations for communications sent via CCM to ensure all are delivered within expectations.

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Managing expectations with multiple stakeholders (Preferred)

• Knowledge of Essential/Operational Customer Communications process creating content change Process system update Adobe WorkFront/DAM or fulfilment in industry. (Preferred)

Hard Skills

• MS office in particular Excel (Required)

• Awareness of WorkFront & AssetBank processes (Preferred)

• Use of systems Quadient Inspire Interactive WorkFront DAM JIRA Confluence RLSE IT process (SNOW) if not training will be given (Preferred)

Soft Skills

• Work well in a team contributing and supporting (Required)

• Attention to detail (Required)

• Think Customer (Preferred)

• Planning skills with the ability to work proactively and prioritise (Required)

• Be proactive in identifying ways to improve processes/customer journeys digitally(Preferred)

• Analytical/Numerical analysis skills(Preferred)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

35452.00 - 53178.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

If you apply for this Fixed Term Contract (FTC) or Secondment opportunity and are not based at or able to travel to one of the primary locations listed in the advert alternative business locations may be considered on an exceptional basis subject to business justification for the duration of the assignment. Should the position later become permanent you would be required to accept the Primary location associated with the role

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.(Only applicable for roles that are eligible for sponsorship)

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Maxine Pritchard -

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