Operation Manager

MyLahore is a vibrant and dynamic restaurant and wedding venue chain offering a unique blend of Pakistani and Indian cuisine with a modern twist. Based in the UK we pride ourselves on delivering exceptional dining experiences and are committed to community support and sustainable practices.

Role Overview:

Are you a passionate leader who thrives on operational excellence and delivering unforgettable customer experiences Were looking for an experienced Operations Manager to oversee and enhance the performance efficiency and growth of our multi-site restaurant operations.

The ideal candidate will be a strategic thinker with hands-on leadership experience capable of driving results inspiring teams and ensuring consistent quality and brand standards across all MyLahore locations.

Key Responsibilities:

Lead day-to-day operations across restaurants.

Ensure MyLahores food is of the highest quality and consistently delivered to our guests.

Guarantee all food served is always safe to eat by maintaining the highest hygiene and food safety standards.

Ensure all MyLahore stores are safe places to work and dine compliant with health safety and fire regulations.

Ensure MyLahores quality standards are consistently met and exceeded across all departments and locations.

Deliver exceptional guest experiences ensuring every site meets MyLahores quality service and brand expectations.

Oversee financial performance setting and achieving revenue cost and profitability targets.

Ensure stores trade profitably to the agreed margins (includes control of stock take wage margins and food margins & and direct costs)

Collaborate with the Managing Director and Executive Team to define and execute operational strategies.

Lead coach and develop General Managers to achieve peak performance.

Collaborate with Brand & Comms People and Finance teams to align operations with brand strategy and business goals.

Help to enhance the positive reputation of MyLahore and to avoid negative publicity (TripAdvisor Google HGEM and online feedback as tools to measure it)

Monitor Guest feedback complaints & recovery initiatives

Build strong working relationships with suppliers trades people engineers and builders to ensure the smooth running of the stores.

Implement systems and processes that enhance efficiency consistency and accountability.

Drive innovation in menu execution service delivery and customer engagement.

Manage expansion projects and new site launches to support brand growth.

Promote and maintain a positive company culture aligned with MyLahores mission and values.

KPIs:

Achieve 95% operational compliance across all sites.

Maintain guest satisfaction scores above 90%.

Deliver budgeted profit targets for all operational units.

Achieve 100% adherence to food safety and brand standards.

Improve staff retention rates by 15% within 12 months.

Deliver new site openings on time and within budget.

Qualifications:

Proven experience as an Operations Director Head of Operations or Senior Leader within hospitality sector.

Demonstrable success in managing multi-site operations.

Strong leadership communication and people development skills.

Commercial acumen with a solid grasp of P&L management.

Excellent understanding of customer service and brand standards.

Ability to work under pressure and adapt in a fast-paced environment.

Passion for innovation and continuous improvement.

Why Join Us

Be part of a dynamic and growing national brand.

Opportunity to shape the future of MyLahores operations and expansion.

Supportive inclusive and values-driven culture.

Competitive salary and performance-based incentives.

Staff dining and family discounts.

Be inspired by our mission to Inspire Motivate Celebrate and help us become Be Iconic.

Work in alignment with our core values: Kind Purposeful Impeccable.

Salary:

Competitive dependent on experience with a performance-based bonus.

How to Apply:

If youre ready to lead operational excellence and make an impact at one of the UKs most iconic brands wed love to hear from you. Interested candidates should send their CV and cover letter