Operating Model Lead Oldbury

To sit within the Strategy and Transformation function and be responsible for designing defining and governing the Target Operating Model (TOM) specifically for key strategic programmes and projects. This role translates strategic programme objectives into a coherent measurable and scalable operational frameworkcovering processes technology governance and structural pillarsthat ensures project delivery drives measurable efficiency is aligned with the overall organisational strategy and is rooted in an understanding of customer needs to ultimately deliver exceptional customer-centric experiences.

Key Tasks/Areas of Responsibility

• Transformation-Driven TOM Development: Lead the design of Target Operating Models (TOMs) for assigned strategic programmes and projects defining the required operational architecture key capabilities and integration points necessary to deliver project outcomes and drive sustainable organisational transformation.

• Customer-Centric Design Integration: Embed principles of great customer designsuch as ease of navigation clarity and mobile responsivenessinto the Target Operating Models process and technology pillars ensuring all operational frameworks result in positive and effective customer experiences.

• Process and Value Stream Mapping: Analyse current processes and value chains within the scope of the programme/project to identify inefficiencies. Design future-state business processes standards and key performance indicators (KPIs) to align with programme objectives.

• Technology and Data Alignment: Partner with technology teams to define the required technical landscape application architecture and data governance needed to support the TOM within the scope of the programme/project.

• Governance and Transformation Oversight: Define and establish the necessary governance framework roles and clear decision-making rights required for the successful operation of the programmes new model and its transition into the business ensuring effective control over the transformation roadmap. Authority to sign off on the operational architecture before the Organisational Design Lead begins detailing people structures

• Cross-Functional Blueprint: Create the programme-level operational blueprint and strategic blueprints that clearly outline the future structure of work providing the necessary input for the Organisational Design function to define detailed people structures and roles.

• Stakeholder Management: Secure project and programme stakeholder buy-in and maintain alignment across delivery workstreams by presenting model diagnostics design options and implementation readiness plans.

• Industry Acumen: Maintain a deep understanding of industry trends best practices and emerging organisational models (e.g. agile matrix structures).

• Relationship Management: Foster strong working relationships with all levels of management acting as a trusted advisor on operational effectiveness for strategic programmes.

• Compliance and Policy Adherence: Ensure all model recommendations comply with legal regulatory and company policies.

• Leadership Communication: Prepare and present formal recommendations impact assessments and reports on programme and project operating model designs to the Strategy and Transformation leadership.

• Inform their own manager or another manager immediately of any imminent danger or faulty equipment

• Inform their own manager or another manager immediately of any defects to plant equipment structures buildings or unsafe practices

• Report all accidents and incidents in accordance with company procedures and assist in any investigations

• Maintain and store correctly any Personal Protective Equipment provided for use

• Inform their own manager or another manager immediately of any imminent danger or faulty equipment

• Inform their own manager or another manager immediately of any defects to plant equipment structures buildings or unsafe practices

Additional Information :

Remuneration and Benefits

Your package will include an excellent basic salary company car or cash alternative attractive bonus scheme based on individual and company targets and Private Medical Insurance 

As well as this we recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today

Remote Work :

No

Employment Type :

Full-time