Open Jobs Regional Operations Manager London

At SEPHORA UK beauty isnt just what we sell - its who we are. Its the freedom to express yourself the thrill of discovering something new and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family weve always pushed boundaries through creativity innovation and inclusivity.

Today with nearly 500 iconic brands and our own SEPHORA Collection were redefining the future of prestige beauty as we continue our bold expansion across the UK. If youre ready to bring passion energy and a love for immersive retail experiences to one of the worlds most dynamic beauty markets this is your moment to shape what comes next.

The Opportunity

As a Retail Operations Manager at SEPHORA UKyoullhelp shape smoothconsistentand scalable operations across a designated region of stores. Acting as a trusted partner to our Store Managersyoullturn operational priorities into clear actions ensure our tools and ways of working land effectively and help every store deliver the seamless experience our customers expect.

Combining strong retailexpertisewith a hands-on solution-focused approachyoullsupport stores day to day while contributing to national projects and new store our field and head office teams champion continuousimprovementand bring the insight we need to strengthen operations as SEPHORA continues its bold expansion across the UK.

Whatyoullbe doing

Youllsupport regional store performance and help bring our national retail operations priorities to life including:

• Acting as the first point of contact for a defined region of stores or operational topics providing practical supporttroubleshootingand guidance.
• Ensuring national SOPs policies and procedures are communicated clearly adopted consistently and continuously improved.
• Partnering closely with Store Managers toidentifyoperational challenges escalate issues and drivetimelysolutions.
• Supporting day-to-day store operations including stockroom processes compliance safetyroutinesand operational standards.
• Monitoring field performanceidentifyingregional trends and sharing best practice to strengthen consistency across stores.
• Supporting the Senior Operations Manager with new store openings from pre-opening plans and team briefings to operational set-up and go-live support.
• Coordinating deliveriesequipmentand training materials so stores are fully prepared and operational for opening day.
• Supporting the rollout testing and adoption of retail tools and omni-channel systems including S1 mobile POS and Click & Collect while gathering store feedback to improve usability and integration.
• Helping stores navigate vendor relationships including cleaning and security and supporting issue resolution in partnership with the Senior Operations Manager.
• Ensuring stores follow the correct processes for ordering supplies and managing budgets flagging variancesrisksor inefficiencies.
• Supporting the development and delivery of operational trainingguidanceand materials for store teams.
• Communicating operational updates and changes clearly ensuring stores understand what is changing and what it means for them.
• Conducting regular store visits to assess standards coach teams gather feedback and report on operational KPIs risks and opportunities for improvement.

Whatyoullbring

Youllbe a highly organised action-oriented retail operator who builds trusted relationships and enjoys turning challenges into practical solutions. You will also bring:

• Experience working in a multi-site retail environment ideally within beautyfashionor lifestyle.
• A strong understanding of store operations stock processes customer experiencecomplianceand safety.
• A proven ability to build relationships and influence effectively across store and head office teams.
• Experience supporting new store openings or delivering operational projects would be an advantage.
• Excellent communication skills with the ability to make operational updates clearrelevantand easy to action.
• Strong organisation and prioritisation skills with a proactive and solution-focused approach.
• Confidence using retail tools and systems with the ability to learn and help others adopt new digital platforms.
• Willingness to travel regularly.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA youre joining a team that we truly value - and our benefits reflect that. Heres what you can look forward to:

• SEPHORA University - receive industryleading product customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performancebased commission tied to collective store success.
• A generous employee discount across the worlds best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts wellness support and more.
• Generous holiday allowance plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment hiring training advancement or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.