Onsite Support Analyst

Job title: Onsite Support Analyst

Location: Leeds

Salary: 25000 - 27000 p/a

Benefits: Private Healthcare Pension 25 days holiday rising to 30 over 5 years Group Life Insurance Income Protection Gym Discounts Employee of the Quarter Employee Referral program and many more.

Were looking for an Onsite Support Analyst to join the team supporting the delivery setup and deployment of IT equipment. Youll play a key role in ensuring devices reach the right users and are ready to go while also supporting asset management IT administration and day-to-day user queries.

At XMA our people are at the heart of everything we do. Together we help organisations achieve more through technology while creating a workplace where people can grow belong and do their best work. If youre looking for a role where your contribution matters wed love to hear from you.

Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems delivering outcomes and building trusted customer relationships. Whether youre providing technical expertise service management or operational support youll play an important role in helping our customers succeed.

Together we turn ambition into achievement.

What will you be doing: Onsite Support Analyst

• Delivering and collecting IT devices across multiple onsite locations
• Preparing devices for deployment including completing builds where required
• Installing and setting up equipment for end users
• Providing a friendly and professional handover experience
• Receiving and organising incoming IT equipment
• Liaising with couriers regarding deliveries collections and returned equipment
• Ensuring IT assets are accurately logged stored and tracked
• Supporting quarterly inventory counts and asset reconciliation
• Keeping the workshop organised and maintained to a high standard
• Updating ITSM systems with delivery statuses asset information and user interactions
• Responding to end-user queries relating to device delivery collection and setup

What are we looking for: Onsite Support Analyst

Were looking for someone who is reliable organised and customer-focused with the confidence to interact with end users face-to-face.

Ideally youll have:

• Experience in a role involving the regular delivery or movement of equipment ideally within an IT or technical environment
• Strong organisation and time-management skills
• Good attention to detail
• A confident and approachable customer-service style
• The ability to balance practical hands-on responsibilities with accurate administration
• A proactive attitude and willingness to take ownership
• The ability to travel regularly across multiple onsite locations

Inclusion at XMA

At XMA we believe that diverse perspectives experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive regardless of age disability gender identity race ethnicity religion or belief sexual orientation neurodiversity caring responsibilities socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow contribute and succeed in an environment built on fairness respect and belonging.

We know that creating an inclusive workplace is an ongoing journey and we are committed to listening learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Governments Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join develop and progress within our organisation.

As part of this commitment we operate a Guaranteed Interview Scheme offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process please contact us at and we will be happy to support you.

Keywords: IT engineer hardware deployment engineer device