Office Operations Lead

Your Mission

To act as the central pillar of our workplace culture and operational efficiency. You will be a key partner to Bicycle employees by ensuring the seamless and smooth running of our Cambridge site. As part of the Scientific Operations team within Research and Innovation you will manage all aspects of the office environment and front-of-house experience. You will create a welcoming productive and inclusive atmosphere for all employees visitors and partners leading to a highly positive view of the Bicycle onsite experience. As an experienced Office Manager you will set the standard for workplace excellence anticipating the needs of the site and clearing the path for our teams to focus on driving Bicycles mission.

Your Responsibilities

         Workplace & Operational Excellence:

• Provides comprehensive proactive management to ensure the smooth efficient and organized running of all office functions.
• Manages the coordination and execution of major site-wide events e.g. company social functions and large-scale meetings ensuring every detail is executed to foster a strong sense of community.
• Acts as a central point of contact for office-related issues liaising with the relevant teams (e.g. Scientific Operations Facilities Management) to ensure a swift resolution and maintaining a basic operational knowledge of key building systems.
• Proactively identifies and implements new processes and systems to improve operational efficiency and the overall workplace experience.

Front of House & Reception Services:

• Runs the reception and front-of-house function guaranteeing a professional and welcoming experience for all employees visitors vendors couriers and candidates that strengthens the Bicycle brand.
• Oversees use of the visitor and staff sign-in systems ensuring full compliance security and auditable records in partnership with the facilities and Granta Park security teams.
• Provide site onboarding services for new starters contractors and vendors including provision of credentials and receipt of any reports or information that need forwarding.
• Serves as a key point of contact for the main office handling incoming communications with professionalism and routing them effectively.
• Maintains the building diary so that guests and activities are captured and where necessary circulated via internal communication mechanisms.

Team & Stakeholder Partnership:

• Acts as a collaborative partner to the wider Executive Assistant / Administrative and operations teams providing where required support and cover during absences to ensure continuous high-quality service across the business.
• Provides dedicated support for ad-hoc business and administrative projects as required including supporting travel arrangements for on-site events and visitors to the site demonstrating flexibility and a commitment to team success.
• Fosters an environment of inclusiveness and support championing wellbeing initiatives and acting as a key connector for colleagues across the UK site.

Day to Day Functional Support:

• Ensures appropriate front-of-house and reception coverage during core working hours (8am-4pm)
• Managing incoming calls post and messages to Bicycle triaging and responding appropriately and with professionalism.
• Supporting Logistics Finance IP and other teams by scanning and delivering correspondence on a weekly basis.
• Expertly stocks and manages procurement of all workplace-related supplies and services including catering kitchen and stationery supplies cleaning and mail/courier services ensuring resources are optimized and readily available.
• Manages the set-up and take-down of major onsite meetings e.g. Board VIP guests with occasional requirements for flexible working.
• Support H&S by running the scheduling and actioning of Occupational Health clinics for scientific teams.
• Option to be part of Bicycles On-call team to cover out of hours site responses.

Qualifications :

Skills and Competencies

Knowledge & Expertise:

• A proven track record in an office management or front-of-house management role within a fast-paced dynamic environment.
• Exceptional organizational and project management skills with the ability to flawlessly manage multiple competing priorities from daily operational tasks to company-wide events.
• A forward-thinking mindset that anticipates needs and proactively solves problems to improve the workplace environment.
• Unquestionable professionalism and discretion with experience handling sensitive situations and information.
• You possess a confident supportive and can-do approach enabling you to build strong relationships at all levels of the organization.
• You make rapid and considered judgements to ad hoc queries and can work collaboratively with others on high-impact decisions with long-term implications regarding the running of the facility.
• You are a collaborative team player who actively contributes to the EA community sharing knowledge supporting colleagues and helping to strengthen ways of working across the team.
• Experience within the Biotech Pharma or life sciences industry is highly desirable providing context for the scientific environment and stakeholders.
• Highly competent user of the Microsoft Office suite (Outlook Word Excel PowerPoint) with knowledge of AI platforms being highly desirable.

Values & Behaviours:

• One Team: You are a role model for teamwork building strong inclusive and collaborative partnerships across all functions and creating a supportive environment for all colleagues.
• Adventurous: You champion positive change by introducing new ways of working and improvements that enhance the efficiency and impact of the office environment.
• Dedicated to our Mission: You demonstrate persistence flexibility and resilience in a fast-paced setting and you motivate others by connecting operational excellence to our companys core mission of delivering extraordinary results for patients.

Qualifications and Experiences

• A proven track record of providing Reception and Front of House services in a fast-paced dynamic environment.
• Exceptional organisational and multitasking with the ability to manage multiple complex tasks flawlessly.
• The ability to act as a true organisational partner with a forward-thinking mindset that anticipates needs and proactively solves problems.
• A natural collaborator and mentor with a passion for helping others develop and raising the standard of the office environment.
• Unquestionable discretion and experience handling highly confidential and sensitive information.

Additional Information :

• Pension (10% employer contribution)
• Private Medical Insurance (PMI) (including optical and dental cover)
• Health Cash Plan
• Group Life Assurance (4x basic salary)
• Group Income Protection
• Employee Assistance Program (EAP)
• Cycle to Work scheme
• Access to subsidised gym membership
• Time off (28 days annual leave in addition to bank holidays & the option to buy up to 5 additional days annually)
• Competitive reward including annual company bonus
• Employee recognition schemes
• Enhanced parental leave policies
• Flexible working environment
• State-of-the-art campus environment with on campus restaurant and Montessori nursery
• Eligibility for an option grant to subscribe to shares in Bicycle Therapeutics plc.

Bicycle Therapeutics is committed to building a diverse workforce that is representative of the communities we serve. We recognize that diverse and inclusive teams build a stronger and more innovative company. Therefore all qualified applicants will be considered for employment and we do not discriminate on the basis of race religion colour gender (including gender reassignment) sexual orientation age disability status marital status or veteran status. 

Bicycle Therapeutics is committed to building a diverse workforce that is representative of the communities we serve. We recognize that diverse and inclusive teams build a stronger and more innovative company. Therefore all qualified applicants will be considered for employment and we do not discriminate on the basis of race religion colour gender sexual orientation age disability status marital status or veteran status.

Remote Work :

No

Employment Type :

Full-time