Observability Manager
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Job Summary
What youll bring to the team
Observability Manager
Location:London/Hybrid
Hours: 37.5 hours per week
Contract:Permanent - Salaried
AtMerlin Entertainments our purpose is simple but powerful:to bring joy create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious global transformation journey technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.
The Observability Manager is responsible for enabling deep endtoend visibility of IT services to support effective Incident Major Incident Problem Change and Service Improvement practices.
Responsibilities:
- Define and lead the observability strategy standards and roadmap across infrastructure applications and services.
- Deliver scalable observability solutions using metrics logs traces and events to improve service visibility and performance.
- Enable proactive monitoring predictive alerting and faster incident detection diagnosis and resolution.
- Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis.
- Use observability data to drive service improvement automation and shift-left opportunities.
- Own observability tooling platform governance onboarding standards and lifecycle management.
- Ensure integration with ITSM CMDB and service mapping to strengthen service models and impact assessment.
- Track platform usage costs KPIs and outcomes providing clear reporting to technology and business stakeholders.
- Work closely with Service Delivery Engineering Operations and third-party partners to maximise operational value.
- Ensure observability practices align with security compliance and regulatory requirements.
Qualifications & Experience
- Deep understanding of monitoring frameworks telemetry and observability concepts.
- Hands-on experience with enterprise monitoring tools (e.g. LogicMonitor ManageEngine ServiceNow).
- Proven ability to deliver operational excellence through proactive monitoring and automation.
- Strong analytical and problem-solving skills.
- Effective stakeholder management and communication skills.
- ITIL Foundation (or higher) certification.
- Vendor-specific certifications in monitoring tools (e.g. ServiceNow LogicMonitor).
- Knowledge of cloud monitoring platforms (AWS CloudWatch Azure Monitor) is desirable.
Benefits
- Enjoy the Ride Merlin Annual Passes - 6 in total per year 1 for you plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a years service
- 33 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus many more
If you have any questions or if you require any assistance because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
Required Experience:
Manager
