NRSWA Notification Administrator

NRSWA Notification Administrator

Prenton

Salaryfrom27498 per annum

GradeEN2

Permanent

Work pattern: Sunday to Wednesday 8am 6pm (37 hours)

Interviews expected week beginning 8th of June 2026

Help us create a better future quicker

As NRSWA Administration youll ensure all required road opening notices and permits are raised and processed within statutory timescales enabling contracting partners and internal teams to operate within legal and regulatory requirements. The role also involves managing and processing fault-related plant maintenance orders and scopes supporting accurate cost allocation and timely addition it provides an efficient and effective support service to coordinate all activities associated with the repair of HV and LV faults within the Operations function while also handling fault and emergency overflow calls from the DCC to ensure timely response and support the achievement of key operational performance metrics.

Whatyoullbe doing

• To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.
• To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits e.g. within 2 hours of us starting to excavate on a fault.
• To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence
• To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.
• To raise and process any requests for purchase orders relating to faults on the network.
• To process the necessary invoice for re-chargeable work.
• Liaison with contractors to ensure correct controls and monitors are in place
• Co-ordination of field staff resources
• Raising control and processing of appropriate operational paperwork
• Raising control and processing of appropriate paperwork to ensure compliance with current legislation
• Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
• Preparation and dissemination of appropriate weekly and monthly reports
• Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.

Whatyoullbring

• Knowledge of Energy Networks policies procedures and working practices.

• Working knowledge of health safety and environmental legislation.

• Developed customer service skills

• Good interpersonal skills

• Excellent telephony skills

• Excellent time management skills.

• Developed negotiation and communication skills.

• Knowledge of excavation and lay contract terms.

• Flexible approach responding quickly and flexibly where required initiating change and supporting others.

• Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.

• Knowledge of relevant IT support systems and processes.

MinimumCriteria

• Customer service skills and experience
• Call handling experience
• Experience working with Microsoft office packages
  

Whatsin it for you

As well as a competitive salary which is reviewed annually you can also enjoya number ofother benefits. With our pension schemewelldouble match your contribution up to a company contribution of 10%.

At ScottishPower we believeitsthelittle thingswe do in life that makea big difference. From helping you look after your familys wellbeing save for your future andtake personal steps for climate action our benefits are designed to help you do just that- sothat you have everything you need to take care of your world today and tomorrow.Thatswhy our benefits include:

• 36 days annual leave

• HolidayPurchase perfect your work/life balance with extra annual leave

• Share Schemes

• PayrollGiving andCharityMatchedFunding

• Technology Vouchers save more and spread the cost of your technology purchases

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme andPublicTransportSeasonTicketLoans

• Healthcare benefit optionsincluding:DentalInsurancePrivateMedicalInsuranceHealthCashPlanand annualHealthAssessments

• Life Assurance (4x salary)

• Access toSavesmartfinancial wellbeing support

• Plusshopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in theNorth Westof England. Weoperateover 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity system.Itsa role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. Andweretaking it very seriously.Wereinvesting>5.5billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your backgroundyoullfit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

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