NOC Engineer – 24x7 Bristol area and work from home 24x7 shift pattern 40k

We are recruiting several NOC Engineers to join the operations team of a growing technology infrastructure organisation.
Youll be responsible for monitoring business-critical infrastructure responding to alerts and incidents carrying out initial troubleshooting and ensuring issues are either resolved or quickly escalated to the appropriate technical teams.
This is a hands-on operational role and would suit someone from a NOC data centre infrastructure support managed services hosting or technical operations background.
The role

Youll:

• Monitor network server compute storage power and environmental alerts
• Respond to incidents within agreed SLAs
• Troubleshoot and triage infrastructure issues
• Own and progress tickets through to resolution
• Escalate more complex incidents to engineering teams or third-party providers
• Coordinate site visits maintenance and technical support
• Support outage management and root cause analysis
• Maintain accurate technical and incident documentation
• Carry out occasional hands-on data-centre tasks including basic cabling racking and hardware checks

What were looking for

Youll need previous experience within a NOC infrastructure support managed services or technical support environment together with:

• Experience or exposure to data-centre infrastructure
• Good Linux administration knowledge
• Experience with an ITSM/ticketing system such as ServiceNow Jira Service Management Freshservice or similar
• An understanding of networks servers storage and hardware troubleshooting
• The ability to work independently as part of a 24x7 shift operation

Experience with monitoring platforms cloud/hosting environments scripting using Bash or Python ITIL HPC or GPU infrastructure would be advantageous.
You must hold a full UK driving licence live within reasonable travelling distance of Bristol and be capable of obtaining UK Security Clearance in the future.
This is an opportunity to join a growing infrastructure operation where youll have genuine responsibility and the opportunity to develop your technical skills as the environment expands.
Salary: TBC