Night Receptionist

• Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests ensuring all standard operating procedures are adhered to.
• Deal with in-house guests requests recording all feedback as per our standard operating procedures.
• Responsible for ensuring the accuracy of guest credit billing and financial transactions.
• Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
• Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back of house areas are maintained at all times with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Ensure the Reception desk is clean tidy and presentable at all times.

Qualifications :

• Front office experience within a luxury hotel setting
• Exceptional communication suited to a 5star guest experience
• Ability to work independently 
• Knowledge of hotel systems including PMS and POS
• High attention to detail in all guest and financial tasks
• Strong security awareness during property checks
• Availability for night shifts at Fairmont Cheshire The Mere

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time