Night Guest Services Host

Join us as a Night Luggage Porter at The Dorchester Hotel recognisedas one of The Sunday Times Top 10 Best Places to Work for in 2024-2026 andHotel of the Year London at the 2024 AA Hospitality Awards. We continuallystrive to build and nurture a culture where inclusiveness is part of our DNAreflected in our values of passion personality respect working together andcreativity. We believe that a variety of perspectives enriches our culture anddrives our success.

We care about your career and are known for having theabsolute best people in the industry. When you join us as Night LuggagePorter you start a unique opportunity to become celebrated asthe very best in your field. Youll learn not only from your fellow Legendsbut also through our award-winning learning academy so that you can achievethe highest standards of craft service and leadership and become a legend inyour own story.

What youll do

As Night Luggage Porter youll lovewhat you do and take pride in taking care of our guests:

• Your responsibilities will be to deliver collect and store luggage toensure a consistently efficient and outstanding guest experience
• You will also be accountable for providing assistance and support to allthe guests in the Lobby Area as well as on the Forecourt
• As part of your daily responsibilities you will also have to completeerrands & shopping trips on behalf of guests as directed by Concierge
• Occasional support to the Housekeeping team may be required depending on operational needs
• To offer a high standard of service whilst working as a team you mustunderstand the importance of working with the Night Concierge your fellowPorters as well as the Doorman here at the Hotel.

The items shared are theessence of a day in the life of our Night Luggage Porter but we willmake sure you are provided with specifics on how we care for our hotel.

The operational hours of workare shift-based and may be subjected to change. These are currently set as:

• 12 hours shift patterns which are 19.30 07.30
• This is covered via two-week rota system covering a four-on-four-off rota

What youll bring

Essential Skills andExperience

• Full UK or EU Driving Licence is required as you will be responsible for parking guests cars (holding a licence for threeyears with no points)
• Excellent spoken English and communication skills
• Problem Solving

Preferred Skills

• Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before

What youll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith our hotels and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan rental deposit scheme private financial advice and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events including a summer party winter ball pub quizzes and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a 1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creatingan inclusive environment for all employees and applicants. If you need us to doanything to support you during the recruitment process (such asadjustmentsto how you apply alternative formats of information oradjustments to the assessment process itself) please do call People &Culture team on or emailso thatwe can discuss how we can support you through this process.