Night Concierge
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Job Summary
Do you have a passion for working with people and the ability to empathise with others
Working as a Night Concierge you will provide a first point of contact and safeguarding to clients at night. You will be responsible for dealing with emergencies undertaking regular health and safety checks on patrols basic cleaning and through monitoring the CCTV system; you will also report incidents or maintenance issues and communicate any concerns or events to the rest of the team.
Birkenhead Street is a 31-bed hostel. There is also one emergency bed space which is used by the Camden Safer Street team to move people directly off the street. Our main client group is homeless people 19 (male and female) including rough sleepers ) with varied support needs. Birkenhead Street is staffed 24/7 with a combination of Project workers Night workers Night Concierges and a small Management team.
Shift pattern will be 4 nights on 4 nights off 9.30pm-7.30am (10-hour shifts no break). This will be working alongside a Night Worker.
About you
We are looking for people with good communication skills and an understanding of the issues that affect homeless or vulnerable adults. You will need to be able to interact with clients in a positive and friendly manner and be passionate about working in a service that supports vulnerable addition to this;
- You should have a basic level of numeracy and literacy skills and the ability to use your initiative; to identify the appropriate action to take in various situations.
- Youll also be expected to be punctual awake and alert at all times during your shift and act with integrity within our policies and procedures.
You dont need to have direct experience; above all we are looking for hard-working committed individuals who have a genuine desire to support people to transform their lives.
St Mungos are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
Click the Apply Now Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form please click on the document available tab at the top of the advert page on our website.
Closing date: 10am 17th August 2026
Interview and assessments on: 27th August 2026
This role isnoteligible for visa sponsorship. Applicants must have right to work in the UK for the duration of employment.
Successful candidates willbe requiredto provide evidence of their right to work in the UKin accordance withthe Immigration Asylum and Nationality Act 2006.
About Us
Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.
What We Offer
We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.
Below are some of our key focus areas to improve both our candidate and colleague experience:
- A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
- Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
- A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
- Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
- In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.
Want to find out more Click here to visit our Equity Diversity & Inclusion page.
We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.
These include:
- Agile working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 28 days annual leave rising to 31 after five years service.
- Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
- Financial wellbeing platform offering loans advances and saving options.
- Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
- Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
- Cycle to Work scheme and interest free season ticket loans.
- Discount vouchers including gym retail food & drink travel electricals and more.
Want to find out more Want to find out moreClick here to visit our Work For Us page.
At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.
These include:
- Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
- Steps into Management programme to support colleague progression.
- Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.
A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Documents
About Company
St Mungo's is a leading UK homelessness charity supporting over 3,150 people every night. Help us end homelessness and rebuild lives.
