Network Support Engineer
Job Location:
Southampton - UK
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Scope of Support
- Meeting room and event support for senior leadership teams
- Hypercare support for CEO and EXCO users
- Printer refresh programs replacement activities and coordination with third-party suppliers
- Direct engagement with senior managers for building operations and technology refresh programs
- Mobile device setup configuration and delivery to end users
- Digital Media Player support across sites including installation break-fix and onsite troubleshooting
- Support for high-visibility facilities and infrastructure activities including network hardware upgrade programs
- Incident response and site connectivity troubleshooting working closely with the Network team
- Ability to provide out-of-hours support to maintain business continuity when required
- Advanced troubleshooting activities beyond standard L2 support levels
Requirements:
- 5 years of IT/Field Support experience
- Strong Windows and Microsoft 365 support skills
- Experience with VIP/Executive users
- Good network troubleshooting knowledge
- Experience supporting meeting rooms printers and mobile devices
- Strong communication and stakeholder-management skills
- Ability to work independently and handle high-priority incidents
- Professional and customer-focused approach
Interested candidates: Please send your CV along with your current location availability relevant experience and expected rate/salary.
Required Skills:
Physical onsite assistance to enable remote troubleshooting and remediation. Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team. Providing physical access support to the Remote Support Team (e.g. opening racks locating devices/ports power cycling per instruction). Visual verification and reporting (LED status link status alarms fan/power status cabling condition). Engineer must have basic understanding of network devices sufficient to: Identify network equipment types ports power supplies uplinks and patch panel layouts. Follow remote instructions accurately (step-by-step) without deviating from approved runbooks. Perform basic checks: link lights port mapping verification cable reseat label verification. Network Device Rack & Stack Rack mounting/unmounting of network devices per site rules and safety practices. Patch and dress cables to basic professional standard (as instructed). Coordinate with Remote Support Team for post-install verification. Basic Configuration Perform basic level initial actions (only as instructed by the Remote Support Team) such as: Connecting console and granting remote access session (screen share/terminal access where applicable). Executing clearly provided command steps (copy/paste) when approved. Applying basic baseline actions (e.g. set management IP/VLAN) only when explicitly instructed and approved.
Required Education:
Qualifications and ExperienceDegree or equivalent qualification in Information Technology Computer Science Engineering or a related least three years of relevant application infrastructure network or field-support experience with Windows Linux servers networks and IT service-management supporting eGates kiosks or biometric equipment is Microsoft Linux Cisco CompTIA or relevant OEM certification is desirable.
