Network SME | S3 | CIO | Milton Keynes |

IT STARTS HERE

Santander () is evolving from a global high-impact brand into a technology-driven organisation and our people are at the heart of this journey. Together we are driving a customer-centric transformation that values bold thinking innovation and the courage to challenge whats possible.

This is more than a strategic shift. Its a chance for driven professionals to grow learn and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users people and communities but also fosters individual creativity. Our team of over 7000 people in 8 countries (Spain Portugal Poland UK USA Mexico Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

THE DIFFERENCE YOU MAKE

Santander UK is looking for a Network Subject Matter Expert based out of Milton Keynes.

We are seeking a Network SME to work alongside the Technical Service Manager (TSM) to ensure the network service is healthy risks are being managed and suppliers or engineering teams are delivering the expected outcome.

The successful candidate will be responsible for coordinating across operations security vendor and service management teams to maintain the availability resilience and regulatory compliance of business-critical network services.

The ideal candidate will have 510 years of hands-on networking experience and be comfortable operating at both a technical and service-management level supporting incident resolution driving service improvements overseeing governance processes and managing supplier relationships.

Were shaping the way we workthrough innovation cutting-edge technology collaboration and the freedom to explore new ideas. To succeed in this role you will be responsible for:

• Acting as the technical expert for network services

• Reviewing service performance incidents problems and changes

• Advising the TSM on technical risks priorities and improvements

• Challenging suppliers or support teams when service levels are not being met

• Supporting major incident resolution and root cause analysis

• Assessing the impact of network changes and projects

• Ensuring network services align with business and operational requirements

• Providing technical input for governance reporting and service reviews

WHAT YOULL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. Were enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience in Enterprise networking in LAN/WAN across IOS EOS. (Required)

• Experience in Routing and switching in BGP OSPF VLANs STP. (Required)

• Experience in SD-WAN Firewalls DNS IPAM and Load Balancers. (Required)

• Proven background with exposure to Incident Problem & Change Management. (Required)

• Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders including senior leadership and non-technical audiences. (Required)

• Experience in using ticketing and ITSM tools e.g. Jira ServiceNow. (Required)

• Analytical and detail-oriented with the ability to assess risks and propose practical solutions. (Required)

Education

Degree in a relevant field (e.g. IT Cybersecurity Computer Science or equivalent experience) (Preferred)

Languages

Spanish (Preferred)

Hard Skills

• Strong understanding of enterprise networking technologies including routing switching firewalls VPNs and SD-WAN. (Required)

• Experience supporting critical network services within a complex enterprise environment. (Required)

• Strong troubleshooting analytical and root cause analysis skills. (Required)

• Excellent stakeholder management and communication abilities. (Required)

• Experience using ticketing and ITSM tools (e.g. Jira ServiceNow) (Required)

• Security awareness especially in remediation and hardening (Preferred)

Soft Skills

• Excellent communication and collaboration skills (working with diverse teams technical and non-technical stakeholders) (Required)

• Analytical and detail-oriented mindset (assessing risks proposing practical solutions) (Required)

• Ability to balance risk against operational impact (Required)

• Strong organisational and reporting skills (supporting audit/compliance communicating remediation status) (Required)

• Proactive approach and ability to work across multiple teams and vendors. (Required)

WE VALUE YOUR IMPACT

At Santander your contribution matters. We recognise the difference you make every day and we make sure you feel valued supported and rewarded in return.
Here recognition goes beyond pay. Its about the pride you feel in your work the impact you have on customers and communities and the opportunities you have to grow and thrive personally and professionally.

Salary Range:

60800.00 - 91200.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills experience qualifications and location.

• 30 days holiday plus bank holidays which increases to 31 days after 5yrs service with the option to purchase up to 5 contractual days per year

• 6000 car allowance per year

• Company funded individual private medical insurance

• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santanders success by saving or investing inour shareplans.

• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical mental social and financial) to give you access to a suite of apps discounted gym and fitness access weekly online classes flexible healthcare and mental health support.

• Support for every life stage from menopause and pregnancy to parenthood and beyond with enhanced family leave childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career learn new skills and explore whats possible across our international network.

Ready to be recognised It starts with you.

LOCAL COMPLIANCE

At Santander were proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age gender disability civil status race religion or sexual orientation.

Were committed to creating a recruitment experience thats accessible fair and welcoming for all candidates.

We want our people to thrive at work and at home while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible our roles are site-based with a hybrid working pattern where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying please consider the travel distance time and cost to your chosen office location(s).

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.

• We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

If this sounds like a role you are interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .

#LI-DNI