NEP UK Senior Maintenance Technician (Bracknell)

Senior Maintenance TechnicianPermanent  Bracknell HQHelp keep live production movingAt NEP UK our technology is at the heart of some of the worlds biggest live sporting entertainment and broadcast productions. Keeping that technology reliable maintained and ready to perform is critical because when a production goes live everything needs to  looking for a Senior Maintenance Technician to join our team at our Bracknell HQ and play a central role in keeping our broadcast equipment outside broadcast trucks flypacks and production systems operational and ready for their next  is a varied role at the centre of a busy technical environment. Youll coordinate equipment through the maintenance and repair process work with our engineers and specialist manufacturers manage parts and external repairs maintain accurate asset and compliance information and help us plan ahead for equipment returning from and heading out to live  youre highly organised technically minded and get satisfaction from making sure things happen properly and on time this is an opportunity to become an important part of the team behind NEPs live operations.What will you be doingKeeping our technology readyYoull be a key coordination point for equipment moving through our maintenance operation from the moment a fault is identified through to repair testing and return to :

• Book equipment into maintenance making sure faults and asset information are accurately captured

• Track equipment through the repair process and ensure completed repairs are properly documented

• Coordinate the return of repaired equipment to operational use

• Maintain accurate asset information including equipment exchanges serial-number changes and disposals

• Help build complete and reliable maintenance histories so we can understand the performance and lifecycle of our equipment

• Make sure maintenance documentation is accurate consistent and up to date

Managing repairs from start to finishNot every repair happens in-house. Youll work directly with manufacturers specialist suppliers and repair partners in the UK and internationally to keep equipment  will include:

• Raising manufacturer support cases and Return Material Authorisations (RMAs)

• Coordinating external repairs and tracking their progress

• Preparing specialist equipment for safe shipment

• Arranging couriers collections and deliveries

• Preparing commercial invoices and export documentation for international shipments where required

• Receiving repaired equipment back into NEP and ensuring it is correctly checked and processed

• Monitoring repair turnaround times and keeping the Head of Maintenance updated on progress delays and priorities

Youll develop relationships with a wide range of specialist technology suppliers and manufacturers and help ensure we get equipment back into service as efficiently as possible.Planning aheadIn live production good maintenance isnt only about responding when something goes wrong. Its about anticipating what is coming  alongside the Head of Maintenance and our Engineering teams youll:

• Review upcoming OB truck tender and flypack movements to identify maintenance requirements before equipment returns to base

• Help coordinate incoming maintenance workloads and priorities

• Support preventative maintenance planning

• Track outstanding repairs and follow up on actions

• Help prepare equipment ahead of future productions and deployments

• Make sure the team has visibility of what needs attention what is being repaired and what is ready to go

Parts purchasing and stockHaving the right part available at the right time can make all the difference. Youll help keep our maintenance operation supplied and organised by:

• Raising Purchase Orders for repairs replacement parts and shipping

• Processing goods received against orders

• Sourcing and ordering parts and consumables from approved suppliers

• Maintaining appropriate stock levels for commonly used maintenance items

• Coordinating requests from engineers for project-specific parts

• Supporting supplier quotations and repair-cost tracking

Youll use systems including EasyJob and Proactis alongside our wider business systems to make sure equipment purchasing and maintenance information remains accurate and traceable.Safety compliance and certificationYoull also help ensure our equipment and vehicles meet the standards required to operate  closely with our Electrical Department youll support:

• Management and retention of PAT testing records

• Monitoring of current PAT testing requirements

• EICR certification for our OB trucks

• Maintaining accessible and accurate compliance documentation

• Maintenance and engineering compliance audits when required

Turning information into better maintenanceAccurate data helps us make better decisions about our  maintain repair and maintenance records help produce status reports and importantly start to spot the bigger picture whether thats a recurring equipment fault a particular repair trend or an opportunity to improve how we  encourage you to ask questions challenge inefficient processes and contribute ideas that make our maintenance operation smarter more proactive and more effective.What are we looking forWere looking for someone who understands that great technical operations rely just as much on organisation planning and follow-through as they do on engineering  ideally bring:

• Experience within a technical maintenance engineering broadcast or similar operational environment

• Experience coordinating equipment repairs and associated logistics

• Strong organisational skills and the ability to manage several priorities at once

• An understanding of asset management and maintenance workflows

• Experience working with external manufacturers suppliers or repair partners

• Experience using purchasing stock or ERP systems such as Proactis is desirable but training can be provided

• Excellent attention to detail and confidence maintaining accurate technical records

• Good general IT skills including Microsoft Office

• Strong communication skills and the confidence to work with engineers suppliers and colleagues across the business

• A proactive approach youll be someone who follows things through rather than waiting to be chased

Experience specifically within broadcast isnt essential but it would be a real advantage. Knowledge of EasyJob international shipping and customs documentation PAT testing preventative maintenance programmes or broadcast technology would also be valuable.The person behind the roleYoull be someone who enjoys bringing structure to a busy technical environment and gets satisfaction from seeing a problem all the way through to  likely to be:

• Organised and methodical without losing sight of the bigger operational picture

• Proactive and dependable taking ownership of actions and seeing them through

• Comfortable working in an environment where priorities can change quickly

• Naturally curious about equipment technology and how things work

• Confident communicating with technical specialists without needing to be the expert on everything yourself

• Collaborative and approachable building strong relationships across Engineering Operations and our external partners

• Interested in improving processes rather than simply following them

• Keen to continue learning as broadcast technology systems and workflows evolve

Most importantly youll understand why the detail matters. A repair properly tracked a part ordered at the right time or an issue spotted before a truck leaves base can have a direct impact on the success of a live production.Whats in it for youWork at the heart of live broadcast technologyThis is an opportunity to work behind the scenes with an extraordinary range of professional broadcast  gain exposure to the equipment and systems that support OB trucks flypacks and complex live productions working alongside experienced engineers and technical specialists and building an understanding of how technology moves from maintenance and preparation at base to performing on  breadth of our operation means there is always something new to encounter including different technology different challenges and different productions.Learn develop and growBroadcast technology never stands still and we want our people to keep developing with  NEP youll have opportunities to learn from experienced specialists deepen your technical and operational knowledge and build skills that can support your future  development can include:

• Hands-on learning within a specialist broadcast engineering environment

• Ongoing knowledge sharing with experienced Engineering and Maintenance colleagues

• Exposure to evolving broadcast technologies equipment and workflows

• Unlimited access to our online learning platforms

• Support for relevant professional qualifications and job-related study including financial support and paid study time where applicable

• Opportunities to broaden your experience and develop your career as your skills and interests grow

Whether you want to deepen your technical knowledge develop further within maintenance and engineering operations or build broader operational responsibility over time we want you to keep learning and developing for what comes next.Our benefitsWe want our benefits to support you both at work and outside it. Our UK benefits include:

• Private Medical Insurance  access to private healthcare for employees and their families with medical history disregarded under the plan

• Pension  a contributory pension scheme to help you invest in your longer-term future

• Income Protection  financial support through a percentage of basic salary in the event of qualifying long-term sickness or disability

• Life Assurance  providing financial protection for your loved ones

• Employee Assistance Programme  free confidential 24/7 access to wellbeing financial legal and other support for you and your immediate family

• Learning & Development  extensive online learning alongside support for relevant job-related qualifications and study

• Cycle to Work Scheme  helping you save on bikes and eligible equipment while supporting a healthier commute

• Eye Care  eyesight testing through Specsavers and contributions towards eligible prescription glasses

• Hearing Tests  access to our dedicated in-house testing facility

• Uber for Business benefits  including access to enhanced ride options premium support Avios collection and a 20 introductory Uber voucher when signing up with your work email

If you enjoy combining technology organisation and problem-solving and want to play an important part in keeping the equipment behind major live productions performing at its best wed love to hear from you.This job description outlines the main responsibilities of the role and is not intended to be exhaustive. Responsibilities may evolve to reflect the needs of the business and the continued development of our technology and operations.

Required Experience:

Senior IC