Neighbourhood Officer

Were VIVID! We offer a vibrant friendly inclusive culture that supports develops and attracts the best people!

Are you passionate about creating safe thriving neighbourhoods and delivering excellent customer service

Were recruiting for a Neighbourhood Officer to join our team! This is a permanentfull-time role working 37 hours a week. Contractually based out of our Portsmouthoffice youll predominantly cover West Sussex and the surrounding area. This is a remote working role so youll mostly be out & about within the community in your designated patch!

Want to know what we can offer you

• 26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave
• Annual discretionary company performance-related bonus rewarding our collective success
• A generous contributory pension of 6%. Well match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity paternity adoption and shared parental leave
• Access to counselling legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes.

Heres the facts about the role:

As a Neighbourhood Officer youll be main contact for customers within your patch. As their go-to person they can talk to you about a range of matters in relation to their tenancy conditions health and safety issues rent/service charges repairs and more.

Your overall aim as Neighbourhood Officer is to help create attractive safe sustainable and well-maintained communities for our customers to live in. As part of this youll make sure we offer them good quality and value for money services. Youll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies.

As a customer-focused professional youll build strong relationships with our customers providing proactive support and regular communication while delivering a responsive service. Youll work collaboratively with teams across the organisation including lettings income and compliance services and will recognise when you need to make referrals to the tenancy support team so that things are put in place for customers to keep & maintain their tenancies. Youll also work with external partners to help customers access the support they need. Youll also contribute to estate improvement initiatives community engagement activities and the delivery of high-quality housing management services that provide value for money.

Were looking for someone whoscustomer focused who can confidently handle challenging customers and any neighbour disputes. Resilience assertiveness and the ability to work under pressure are important in this role. Youll have demonstrable experience of working with the general public face to face or in a public services environment showing astrong background in service delivery. Youll have an awareness / understanding of the social housing sector and although experience in housing management/law would be an advantage were really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills and a fresh approach to how we deliver a great customer experience!

Asthis role involves travel a full UK driving licence and access to a vehicleforbusiness use is a requirement. Business mileage will be paid.

Interviews are due to take place 2 and 3 November (subject to change).

Were a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home and from the moment customers move into their VIVID home were here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term and this means in the quality safety and energy efficiency of existing homes and neighbourhoods with a firm focus on improving services so theyre easy to use and access by our customers.

Were addressing the shortage of affordable housing in the south building the right type of homes to meet the needs of our local communities. Were the sixth largest developer of new homes amongst housing associations in England having built over 1500 last year.

This is summed up in our vision More homes bright futures.