Neighbourhood Officer

To deliver a high-quality customer-focused neighbourhood management service to a designated housing patch ensuring residents are supported to sustain their tenancies comply with tenancy and lease obligations and live in safe thriving and well-managed communities.

The postholder will take a proactive place-based approach to housing management working closely with residents partner agencies elected members and community stakeholders to resolve complex tenancy issues improve neighbourhoods support vulnerable residents and create sustainable communities.

The role requires a strong community presence excellent case management skills and a commitment to resolving issues through partnership working early intervention and resident engagement.

• Manage a designated neighbourhood patch and provide a visible accessible and responsive housing management service.
  
• Ensure tenants and leaseholders comply with tenancy agreements lease conditions and housing policies.
  
• Conduct regular estate inspections and neighbourhood visits to identify and resolve issues affecting residents and communities.
  
• Support residents to sustain their tenancies and prevent tenancy failure.
  
• Investigate tenancy breaches and take appropriate enforcement action where necessary.
  
• Manage tenancy changes successions assignments mutual exchanges and other tenancy-related matters.
  
• Ensure void properties neighbourhood standards and communal areas are monitored and maintained effectively.
  

• Manage complex and sensitive casework involving vulnerable residents.
  
• Identify safeguarding concerns and make referrals to appropriate services.
  
• Support residents experiencing:
  • Domestic abuse
    
  • Mental health issues
    
  • Hoarding behaviours
    
  • Alcohol and substance misuse
    
  • Anti-social behaviour
    
  • Family support needs
    
  • Social isolation
    
  • Elderly care and support requirements
    
• Work collaboratively with statutory and voluntary agencies to deliver tailored support plans.
  
• Monitor support interventions and ensure residents receive appropriate assistance.
  

• Investigate reports of anti-social behaviour and nuisance.
  
• Gather evidence conduct interviews and work with relevant agencies to resolve community safety concerns.
  
• Develop action plans to address persistent ASB and tenancy breaches.
  
• Attend case conferences multi-agency meetings and safeguarding panels where required.
  
• Support mediation and dispute resolution between residents.
  

• Develop and implement neighbourhood and place management plans.
  
• Consult with residents councillors resident associations and community groups.
  
• Promote resident involvement and community engagement activities.
  
• Encourage residents to take an active role in improving their communities.
  
• Identify opportunities to improve neighbourhood environments and community wellbeing.
  
• Build positive relationships with residents and local stakeholders.
  

• Work closely with:
  • Social Services
    
  • Police
    
  • Health Services
    
  • Domestic Abuse Services
    
  • Youth Services
    
  • Environmental Services
    
  • Community Safety Teams
    
  • Housing Support Providers
    
  • Local Voluntary Organisations
    
• Coordinate multi-agency responses to complex housing and social issues.
  
• Represent Housing Services at meetings forums and community events.
  

• Maintain accurate records and case notes using housing management systems.
  
• Meet service standards performance indicators and operational targets.
  
• Produce reports correspondence and case summaries as required.
  
• Ensure compliance with relevant housing legislation policies and procedures.
  
• Contribute to continuous improvement and service development initiatives.
  
• Take ownership of issues from initial report through to resolution.
  

• Experience working within Housing Management Neighbourhood Services Tenancy Management ASB Community Safety or a related field.
  
• Experience managing complex housing and tenancy-related casework.
  
• Knowledge of housing legislation tenancy management and safeguarding principles.
  
• Experience investigating anti-social behaviour and tenancy breaches.
  
• Experience supporting vulnerable residents and working with partner agencies.
  
• Strong case management problem-solving and conflict resolution skills.
  
• Ability to build positive working relationships with residents and stakeholders.
  
• Excellent communication and interpersonal skills.
  
• Ability to work independently and manage a varied workload.
  
• Experience carrying out home visits estate inspections and community engagement activities.
  
• Strong written report writing and record-keeping skills.
  
• Good IT skills including housing management systems and Microsoft Office.
  

• CIH Housing Qualification or equivalent.
  
• Knowledge of:
  • Housing Act legislation
    
  • Safeguarding Adults and Children
    
  • Domestic Abuse legislation and best practice
    
  • Anti-Social Behaviour legislation
    
  • Mediation and conflict resolution
    
• Experience working within a Local Authority or Housing Association.
  
• Full UK Driving Licence.
  

• Hours Per Week: 35 Hours
  
• Working Pattern: Hybrid Working - 2 Days in Office
  
• Location: Enfield - Hybrid / Community-Based
  
• Payment Frequency: Bi-Weekly Payments