Neighbourhood Manager
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Job Summary
Are you an experienced housing professional who is passionate about delivering excellent services and making a meaningful difference to residents and their communities
At Fairhive were looking for a confident and proactive Neighbourhood Manager to join our Housing Services team. Youll manage a designated patch of properties taking responsibility for a broad range of housing and tenancy matters while helping residents sustain their tenancies and feel proud of where they live.
About the role
As a Neighbourhood Manager youll provide a high-quality resident-focused housing management service. Youll build positive relationships with residents respond effectively to complex situations and work closely with colleagues contractors and external agencies to achieve the best possible outcomes.
Youll manage day-to-day housing and tenancy matters across your designated patch including occupancy checks new tenant visits successions assignments permission requests tenancy fraud hoarding and tenancy breaches.
Youll investigate and resolve standard antisocial behaviour cases using appropriate prevention and enforcement measures and escalating more complex cases when required. Youll also respond to safeguarding concerns working with statutory and voluntary agencies to ensure risks are managed and residents receive appropriate support.
Through regular contact with residents youll identify those who may be vulnerable or need additional help. Youll make referrals to internal support services or relevant external agencies and monitor the support provided to help residents sustain their tenancies.
Youll organise and lead estate walkabouts gather feedback create action plans and monitor progress. Youll also complete required fire safety and health and safety actions to help maintain safe well-presented homes and neighbourhoods.
The role will require you to manage challenging conversations and make balanced decisions within relevant policies and procedures always considering the needs of residents effective service delivery and value for money. It will also involve lone working and occasional work in challenging environments.
About you
Youll have a relevant qualification or equivalent experience within housing management or a related area along with a good understanding of tenancy and neighbourhood management.
Youll be confident investigating issues assessing situations and deciding on the most appropriate course of action. Strong written and verbal communication skills are essential as youll need to build effective relationships and handle sensitive or difficult conversations professionally.
Youll also have excellent organisational administrative time management and prioritisation skills good IT knowledge and a commitment to delivering inclusive resident-focused services.
Above all youll be approachable organised and resilient with a genuine commitment to providing excellent customer service and improving residents experiences.
This role requires a Basic DBS check.
INDHIGH
About us
At Fairhive Homes were driven by a simple yet powerful vision: Homes for Living Communities for Life This isnt just what we do; its what we strive for every day. As a non-profit housing association were dedicated to providing affordable housing to over 20000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones our mission is to foster thriving communities where everyone feels welcome and can proudly say This is my home.
We believe that a strong community starts with quality housing and were here to make that vision a reality.
The benefits
In this role youll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.
At Fairhive we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore depending on the role requirements we offer flexible working conditions that help you balance your work and life!
Youll be part of a mission-driven organisation that makes a tangible difference in the community allowing you to feel fulfilled in your work every day.
Our commitment to you
Were focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what were looking for.
We are really proud of our initiatives to become an employer of choice whether its coming along to one of our Menopause Cafés becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus our supportive team culture and active social committee mean youll always have a strong network of people around you!
Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year.
Ready to Apply
We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what were looking for but you believe you can bring something valuable to the role we still want to hear from you!
If youre ready to take the next step in your career and work in an environment that values your contributions please apply we cant wait to meet you!
The closing date for applications will be 04/11/2026 23:59 but we might close it early if we find the right person before this date.
Required Experience:
Manager
